Remote Customer Experience Representative

Our Remote Health Consultant Team is looking for a full-time, seasoned customer experience professional to join us! Our Remote Health Consultants are the front line of our client experience— the heartbeat of BodySpec’s mission to make health, fitness, and wellness data accessible, understandable, and actionable. You’ll be the first point of contact for clients seeking clarity and support, and your ability to guide them with empathy, accuracy, and energy will directly shape their experience with our brand. This is not your typical “remote” job—our clients are deeply engaged and ask meaningful, complex questions about health, fitness, and DEXA technology. Every day is dynamic, fast‑paced, and filled with opportunities to make a real impact. We’re seeking an experienced Customer Experience (CX) professional who thrives under pressure, learns quickly, and brings a strong background in health, wellness, and fitness. If you’re motivated by helping people improve their health and love a challenge, we want to hear from you. This is a remote position, working from home. What You’ll Do Handle daily inbound and outbound client interactions via phone, email, text, and Slack with professionalism and efficiency. Multitask seamlessly between communication channels while maintaining accuracy and focus. Manage a high volume of appointment scheduling, rescheduling, and cancellations with precision. Respond to client inquiries about nutrition, health, fitness, and DEXA technology—providing clear, accurate, and empathetic guidance. Support event and operations teams with outbound communications and logistical coordination. De‑escalate and triage complex or sensitive client situations with composure and professionalism. Contribute to ongoing process improvement efforts and uphold BodySpec’s customer experience standards. What We’re Looking For Extensive customer service experience (3+ years preferred) in a high‑volume, fast‑paced environment. Demonstrated success using CX platforms such as HubSpot, AirCall, Zendesk, or similar. Strong working knowledge of CX KPIs, metrics, and best practices. Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days. Exceptional written and verbal communication skills, with a natural ability to connect and empathize with diverse clients. A deep passion for health, wellness, and fitness—you understand the industry and can engage authentically with clients who care about their health journey. A consistently positive, solution‑oriented attitude—even on tough days. Comfortable working independently, while thriving as part of a tight‑knit, high‑performing remote team. Requirements Reliable, stable internet connection. Quiet workspace. Standardized Test Scores: If you’ve taken any standardized tests such as the SAT, ACT, ASVAB, or others, we request you to share your scores. This is not a requirement and will not be a sole determining factor for hiring decisions, but it helps us learn more about our candidates since we do not conduct pre‑employment testing. Schedule This is a 5‑day‑a‑week, fully remote position. Required Schedule: Monday, Tuesday, Wednesday, and Saturday: 1:00 PM – 9:30 PM CST Sunday: 10:30 AM – 6:30 PM CST (Thursday & Friday off) Schedule may change to accommodate business needs. Compensation & Growth Competitive starting hourly rate $20.00 per hour. Monthly team bonuses of up to $500 when company and individual goals are met. Stock option grants for all team members based on performance. Opportunities for career advancement as the company continues to expand. Benefits Paid time off and sick leave. Health, dental, and vision insurance. 401(k) retirement plan. Company‑wide peer bonus program recognizing exceptional teamwork. Employee Assistance Program (EAP). Regular virtual team events and wellness‑oriented gatherings. #J-18808-Ljbffr