Service Manager

Service Manager

The Service Manager is responsible for the customer-focused overall operation of the dealership's service department. The Service Manager is responsible for selecting, training, coaching, developing and retaining the very best talent for the department and driving a high-level of performance among the team to maximize profitability and ensure a high level of customer and associate satisfaction.

Compensation: $110,000-$140,000

Benefits:

• We offer a comprehensive benefit package including medical, dental, vision, disability, FSA's, and life insurance.
• We also paid time off, 401k, and an employee assistance program.

Leadership Responsibilities

• Conduct yourself and lead the team in a way that supports RV Retailer's Core Values, Leadership Qualities, and Mission and Vision. Bring Commitment and Passion to your store, associates and customers.
• Great Communicator: Provide the team with exceptional communication to set a clear vision, direction and goals for the team to achieve targeted performance in:
• Service and Parts
• Customer Experience
• Teamwork and Will to Win: Engaging and motivating the team to achieve key goals and performance expectations. Ensure Accountability from individuals and the teams to meet goals and Win!
• Service Managers are present and approachable. The Service Manager Leads by Example on the front lines with customers and associates, and fosters an environment where the team is comfortable approaching them with ideas and issues. The Service Manager ensures associates feel valued and connected to their store leadership and the company vision.
• Invest in Your People: Recruiting, retaining, and developing talent through coaching and training.
• Focused on taking the time to hire the "right" people aligned with company values, and train them to ensure success and a long-term career with the company.
• Customer Commitment: Driving a culture of exceptional Customer experience. This is a top responsibility for the Service Manager who must create a great customer experience in the store and personally ensure customer concerns are resolved.
• Ensure the store maintains high professional standards for our customers and associates.

Operational Responsibilities

• Partner closely with market, region, and executive leaders in the areas of Service, Parts, Marketing, Human Resources, and Accounting to maximize performance growth and alignment with company initiatives as well as ensure the procedures of the company are followed.
• Enforce the procedures of the company
• Maximizes productivity levels of Service Technicians and Service Advisors
• Maintaining effective and productive shop structure
• Train and develop staff for growth and increased performance
• Supports customer pay sales and other growth initiatives in service and parts
• Monitor billing, warranty, internal and external repair orders.
• Manage and maintain proper staff levels to benchmark metrics
• Manage store controllable expense elements
• Analyzing the business and developing action plans to improve performance
• Setting and achieving targeted goals
• Provides strong service leadership
• Drives business by example with a high degree of involvement in day to day process
• Regularly coaches and trains associates
• Ensures a great customer experience and calmly assists and defuses customer complaints in order to maintain customer loyalty.
• Proactively ensures that all customers are greeted, and needs addressed while in store.
• Maintain a clean, well-organized service shop, office and parts retail area
• Responsible for all OSHA and company mandated safety requirements.
• Fiscally responsible for service and parts inventories, cash handling and assets of the company.
• Ensure high quality of work minimizing repeat repair attempts.
• Actively resolve customer complaints to maximize customer satisfaction

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.