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Logistics Business Support (Korean Bilingual)

SBT Global, Inc.

Plano, TX
Company Description

Working Hour: 8:30am ~ 5:30pm (on site)

1 yr Contract

Pay Rate: Staff: $24~ $28/hr , Sr.Staff: $28~$35 /hr DOE

Excellent written and oral skills (English/Korean) required

Job Description

1. Management Reporting & Leadership Support
  • Prepare reports and performance summaries for management review.
  • Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
  • Assist in tracking performance data and generating business reports as directed.
2. Pricing Support & Inquiry Handling
  • Respond to customer inquiries regarding service status and general requests.
  • Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead
  • Provide administrative assistance for rate documentation and contract filing.
3. Inside Sales Support & Database Management
  • Assist in maintaining relationships with existing and potential customers through follow-up communications.
  • Manage and update CRM systems and sales databases to ensure data accuracy.
  • Monitor sales pipeline progress and update lead status based on team input.
4. Customer Service & Internal Coordination
  • Follow up on customer complaints and coordinate with relevant departments for resolution.
  • Ensure timely communication between internal teams to resolve operational issues.
  • Support administrative tasks related to sales orders and shipment processing.
5. Cross-Functional Coordination
  • Facilitate communication between Sales and Operations teams.
  • Collaborate with Pricing, Legal, and Finance teams to support contract administration.
  • Provide operational support for new business implementation and cross-departmental projects.
6. Sales Documentation & Profitability Analysis
  • Assist in the formatting and preparation of sales materials, proposals, and presentations.
  • Support Excel-based data tasks, such as P&L simulations and profitability data entry.
  • Assist in compiling data for margin analysis and pricing evaluations.
7. Market Research & Admin Support
  • Conduct market research to identify industry trends and potential client lists.
  • Provide administrative assistance for business development activities and client meetings.
8. Process Improvement & Operational Support
  • Provide daily operational support to enhance internal workflow efficiency.
  • Contribute to initiatives aimed at improving service productivity and customer satisfaction.
  • Perform ad-hoc reporting, as required.
  • Perform other job related duties as required
Qualifications
  • Entry level or less than 3 years of logistics operation or sales support or business development support experience
  • Bachelor's degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
  • Excellent written and oral skills (English/Korean) required
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
  • Self-motivated, team-oriented, and adaptable to a fast-paced environment.
  • Willingness to expand knowledge of logistics industry

Additional Information

All your information will be kept confidential according to EEO guidelines.
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Vacancy posted more than 2 months ago

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