Client Service Representative

Client Services Representative

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.

This role supports the team with processing and handling time sensitive documents and patient requests.

Location: Onsite - 8085 Knue Road, Indianapolis, IN 46250

Department: Client Services Organization

Compensation: $16-$17 per hour base

Key Responsibilities:

• Coordinate, validate, and deliver consumer specific requests
• Analyze consumer mail or itemized billings for accuracy
• Process all internal correspondence and account updates
• Analyze accounts to resolve balance discrepancies and post payments and adjustments
• May be required to verify insurance eligibility
• Inspect bankruptcy notifications
• Process itemized statements and settlement offers

Skills & Competencies:

• Attention to detail
• Time management
• Communication
• Customer service skills
• Teamwork
• Critical thinking
• Organization
• Planning skills
• Computer skills
• Proficiency with Microsoft Office applications
• Data entry

Required Qualifications:

• HS Diploma/GED
• Excellent computer skills
• Proficiency with Microsoft Outlook, Word, and Excel

Preferred Qualifications:

• Experience with Epic EHR system
• Administrative experience
• Knowledge of HIPAA, Medicaid, Medicare, Insurance and FDCPA

Employment eligibility: Must be legally authorized to work in the United States without sponsorship

As a condition of employment, a pre-employment background check will be conducted

What We Offer:

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.