Customer Service Associate

Customer Service Representative Healthcare Location: On-site in Winchester, KY Starting Pay: $15.00/hr. plus potential bonus opportunities Schedule: Limited-Service Full-Time positions available Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter Make a Difference by Helping People Navigate Healthcare with Confidence Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success. Pay & Benefits We provide a competitive package designed to support your success both inside and outside work: $15.00/hr. base pay + 10% shift differential Potential to earn additional bonus incentives for eligible employees increasing overall compensation Company-paid medical coverage Support for ongoing education and development 401(k) with company match Paid time off, sick leave, and 11 paid holidays Employee Assistance Program (EAP), wellness resources, and employee discount programs Flexible schedules that meet your lifestyle A supportive environment with development and promotional opportunities No cold calls, sales, or collections involved! Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Minimum Requirements: - High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 15.00 Maximum Salary $ 15.00