Department Manager (Savoy, IL)

Job Title Department Manager Job Details Location: 1335 Savoy Plaza Drive, Savoy, IL 61874 Salary: $18.00 - $27.40 hourly Job Purpose Oversee one of three key departments – Heart of House, Bar, or Hospitality – working closely with the General Manager to ensure a safe, profitable, and guest‑centric dining experience. Responsibilities Team Management Staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department Team Members. Maintain records of WCT training, state‑required training, permits and certifications. Create weekly schedules within labor guidelines and implement incentive programs and contests. Provide performance feedback, conduct appraisals, administer merit increases and assist the General Manager with performance management of other Department Managers. Coordinate with other Departments to balance staffing and growth opportunities. Hold departmental meetings to communicate successes, new procedures and areas of opportunity. Quality Operations Ensure all Team Members meet quality and service standards through recipe adherence, portioning and vendor accountability. Monitor and troubleshoot food and bar equipment, inventory and point‑of‑sale systems. Analyze performance tools (GEM, QSCs, audits, P&L) and develop action plans to address issues. Maintain health‑and‑safety compliance, lead clean‑up activities and correct BOH and Steritech issues. Deploy new product rollouts, promotions, and bar updates, ensuring vendors deliver quality product on time. Sales & Profitability Control food and beverage costs, maintain inventory levels and monitor labor results within company variance limits. Generate and use daily/weekly/monthly projections, understand the P&L statement and create action plans. Lead waste, comps, voids and discounts management, especially for the Bar Department. Design and implement sales‑building incentive contests. Guest Experience Manage the Guest Comment Program, address guest quality complaints promptly, and coach managers on handling complaints. Utilize Guest Experience Management (GEM) to feedback Team Members and adjust practices for overall satisfaction. Identify techniques to attract new guests and enhance the overall dining experience. Heart of House Department Manager Specifics Responsible for all food/product matters in the HOH area and oversee all HOH staff. Operate within company‑defined food cost variance and labor SPLH targets. Order, inventory, and maintain proper levels of all food and paper products. Bar Department Manager Specifics Oversee adult beverage operations, inventory control and Responsible Alcohol Service compliance. Hire, train, develop and motivate Bartenders and Bar Servers. Ensure bar cost tools are used, oversee beverage costs, bar labor results and inventory levels. Hospitality Manager Specifics Support the General Manager with the Local Restaurant Marketing program. Develop and run hospitality services and incentives. Qualifications Minimum 2 years of restaurant or hospitality management experience. Passion for fast‑paced environments involving wings, beer, and sports. Strong team‑building skills with focus on development and high performance. Open availability, including late nights and weekends. Self‑directed, results‑driven, with strong organizational, communication and basic math skills. Ability to maintain confidentiality, enforce company policies and compliance issues. High school education or equivalent, valid driver’s license, satisfactory background check and ability to lift 50 pounds regularly. Completion of Buffalo Wild Wings Management Certification program. Preferred if previous experience with a full‑bar restaurant. The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at its discretion. #J-18808-Ljbffr