ServiceNow Upgrade Management Engineer

We are seeking an experienced FileNet Dev & Support Engineer to join our client's platform engineering team. In this role, you will be responsible for the development, configuration, administration, and production support of IBM FileNet 5.x environments, while driving automation and cloud transformation initiatives across a distributed enterprise platform.

• Perform IBM FileNet administration, configuration, and change management
• Execute content mass updates using FileNet APIs and manage vulnerability remediation
• Integrate FileNet with storage devices, cloud storage grids, and other cloud technologies
• Oversee deployments, troubleshooting, and support activities; perform smoke testing post-deployment
• Monitor application health using tools such as Splunk, AppDynamics, Prometheus, and Grafana
• Drive automation, cloud transformation, and CI/CD pipeline initiatives
• Manage documentation and operational processes via Confluence, JIRA, and ServiceNow
• Design complex system upgrades and develop long-range plans to prevent recurring issues
• Mentor team members and provide expert counsel to senior leadership

• IBM FileNet 5.x - development, configuration, and operational expertise
• FileNet APIs for content management and mass updates
• Monitoring tools: Splunk, AppDynamics, Prometheus, Grafana
• Cloud integration, object storage, and file storage concepts
• API or Microservices development (2+ years)
• IT Service Management solutions (3+ years)
• Distributed server platform experience (3+ years)
• Application production support (2+ years)

For applications and inquiries, contact:View email address on us.fitly.work