Senior Experience Design Lead

Salesforce Experience Architect Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a passionate and pragmatic design thinker who is eager to join a fun, collaborative and innovative team. The focus of the role is interactive—web and mobile applications, interactive design and user experience. The Sr. Experience Architect serves as the project leader and main point person for Experience Design engagements. He/she is responsible for leading the experience strategy and establishing and maintaining the highest quality of execution across all work. He/She will be responsible for the vision for an engagement as well as being able to lead multidisciplinary project teams. The Experience Architect must always provide team leadership, build strong partnerships and foster collaboration with the customer. We believe the best Sr. Experience Architects are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success. Success will be measured by your contribution and collaboration within the Experience Design group — leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, the areas of focus will be: Leading and managing design teams to drive key design activities and deliverables throughout project lifecycles Leveraging Design-Thinking methods and participating in new methods and offerings Creating compelling stories and communicating design concepts that articulate business value to diverse audiences Leveraging AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes Leading digital strategies and visions and ensuring these are communicated effectively Understanding and guiding research, interaction and visual design across the Salesforce platform, driving towards the highest level of quality and execution Leading customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions Providing mentorship and guidance to other designers within the Experience Design group Managing research initiatives and synthesizing insights from complex data sets to inform strategic decisions Developing project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives Managing changes in project scope, identifying potential issues, and pivoting when necessary Collaborating with internal team members to structure project work, plan and execute client proposals Identifying new business opportunities and connecting appropriate people to support Leading and driving key experience design activities throughout a project's lifecycle including research, workshops, and conducting interviews and synthesizing Multi-tasking and performing well under pressure in a constantly changing environment with key stakeholders and teams Building close relationships with customers and key stakeholders and ensuring project teams and client understand roles, responsibilities and vision of project Leading, coordinating and managing the work of a project team either independently or in conjunction with key project team members Managing and maintaining team motivation and morale Identifying and resolving or escalating issues and conflicts within the project team Engaging and partnering with external clients and other partners when required Managing a project team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc. You're Our Person If You Have... At least 10-12 years of experience in experience design, interaction design, or related fields Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies Strong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation, efficiency, and day-to-day design work Expert visual design and prototyping capabilities; ability to translate complex concepts into actionable designs Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data Proven ability to lead multidisciplinary teams to create impactful customer solutions. Proven track record of building client relationships and being client facing Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints Proficient in relevant software packages (Figma, Adobe Creative Suite, Sketch, UX-related, Prototyping (InVision, Flinto, Marvel, Proto.io), etc.) Well-versed in technology and software development as it relates to design Proactive, self-sufficient and professional, with strong organizational, time management and communication skills Passionate and enthusiastic about delivering design and user experience excellence Excellent communication skills both verbal and written Experience with Salesforce, Microsoft Dynamics, Oracle, SAP or other enterprise software Experience working across a variety of industries, including B2B and B2C Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Willingness to travel up to 50% of the time Even Better If You Have... Salesforce product knowledge and solution design experience Experience across the Financial Services, Health, and/or Life Sciences industries Design consulting background Salesforce Admin Certification Salesforce UX Designer Certification Salesforce Strategy Designer Certification Salesforce Agentforce Specialist Certification Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. Salesforce