Medication History Advocate

Medication History Advocate

Maintains proficiency in all Tech IV functions and provides coverage in any core or advanced pharmacy practice areas as needed to address staff shortages, support program and service performance, and assure achievement of strategic goals across patient care areas serviced by the pharmacy team. Other duties as assigned. Executes expert-level pharmacy technician duties with mastery across all core and advanced workflows. Serves as the recognized subject matter expert in a designated specialty area, such as ADC systems, cleanroom/compounding, diversion prevention, informatics, investigational drugs, or medication history, based on organizational need and individual expertise. Resolves complex issues and provides technical support related to the specialty area. Collaborates with internal and external stakeholders to ensure system functionality and process integrity. Develops and enforces protocols and work process to ensure accuracy, safety, and quality in defined specialty area. Provides real-time feedback and guidance to team members. Coordinates continuity and standardization of specialty program and monitors performance across teams, shifts, and pharmacy practice areas. Acts as a specialty liaison across the technician team, clinical team, and pharmacy leadership. Communicates operational needs, escalates issues, and supports departmental goals. Manages daily operations and leads projects within the specialty area. Develops and refines workflows, protocols, and training materials to support excellence in specialized practice. Ensures adherence to regulatory standards, institutional policies, and best practices within the specialty area. Participates in audits, documentation, and continuous quality improvement. Monitors and evaluates specialty area system performance and integrity to detect and mitigate service failures impacting medication safety. Works closely with pharmacy leadership, clinical teams, IT, compliance, and other departments to support cross-functional initiatives and ensure alignment with organizational goals. Enlists collaborative support from Lead Pharmacy Technician as needed to improve or advance targeted specialty pharmacy services. Utilizes data and reporting tools to monitor performance, identify trends, and support decision-making within the specialty area. Contributes to strategic planning and innovation. Contributes to the advancement of pharmacy technician practice by modeling excellence in specialized care and supporting professional development. Develops and delivers training for pharmacy and clinical staff related to the specialty area and assists with determining competency or formal performance assessments. Supports onboarding and competency validation for technicians working in or rotating through the specialty. Designs enterprise-level projects, system upgrades, and service expansion efforts related to the specialty. Shares expertise across campuses and supports standardization. Represents pharmacy in committees, shared governance, and enterprise initiatives. Champions innovation and continuous professional growth. Participates in research or innovation efforts.

Knowledge, Skills, and Abilities: Strong verbal and written communication, organizational, problem?solving, and customer service skills [Required] Flexibility and willingness to adapt to changes as necessary [Required] Ability to interact constructively with supervisors, peers, and external customers [Required] Ability to follow direction from formal management personnel and work well under direct supervision of a pharmacist [Required] Ability to identify, follow up, and resolve discrepancies [Required] Ability to identify, resolve, and mitigate pharmacy operational or program issues within the scope of their specialty [Required] Ability to keep accurate and complete records [Required] Knowledge of medical terminology [Required] Ability to teach pharmacy technician students, if applicable [Required] Proficiency in hospital computer system technology and automation [Required] Initiative to keep abreast of and communicate developments in the provision of pharmacy services [Required] Basic project management skills [Required] Must be able to read, write and speak conversational English [Required] Basic computer skills and knowledge of Microsoft Office [Required]

Education: High School Grad or Equiv [Required] Associate's [Preferred] Technical/Vocational School [Preferred]

Field of Study: Completion of a pharmacy technician training program [Preferred]

Work Experience: 3+ years contemporary hospital pharmacy experience with noted experience in targeted specialty pharmacy practice. [Required]

Additional Information: Additional licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements

Licenses and Certifications:Registered Pharmacy Technician (RPhT) [Required] NHA Certified Pharmacy Technician (CPhT) [Required] OR PTCB Certified Pharmacy Technician (CPhT) [Required]

Pay Range:

$22.05 $35.27

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.