Retail Pharmacy Technician

Retail Pharmacy Technician

Functions as a technician under the direct supervision of a pharmacist. Responsible for fulfilling all non-professional aspects of pharmacy practice under direction of the pharmacist. Follows routine prescription dispensing procedures, adhering to laws pertaining to prescription dispensing. Activities include: computer entry, insurance billing, retrieval of medications/supplies to fulfill prescription orders, counting and packaging medications, medication and supply ordering, documentation of offer to counsel and receipt of medications, and various cash register transactions. Must be able to multi-task and perform repetitive tasks accurately.

Essential Duties & Responsibilities:

• Primary responsibility for answering phone calls from patients, clinic staff and others, taking refill requests, and triaging calls to the pharmacist(s).
• Acquires all patient demographic information required by law and insurance information needed to process the prescription.
• Performs computer data entry functions required in processing prescriptions to be filled for various customer types, including retail customers, employees, and nursing facility residents.
• Calls insurance companies for overrides/troubleshooting of rejections.
• Retrieves, counts, pours, bubble packs, reconstitutes and labels prescriptions as required for each individual patient's needs and requirements of pharmacy law. Recording lot numbers, expiration dating, confirming the NDC matches the label to the correct product, attaching prescription label and appropriate auxiliary labels to package, and initialing the fill sticker, punch card, or compounding worksheet to mark the completion of their work before giving to the pharmacist for their verification.
• May include preparation of non-sterile compounds after competency established.
• Reorders products from wholesalers and vendors as needed.
• Restocks medications and supplies for the department, including receiving orders from wholesaler, stocking product on shelves, in refrigerator and or stocking dispensing machines.
• Retrieves completed prescription ready for dispensing as requested by patient or patient's representative and completes sale transaction at register as appropriate.
• Processes and completes prescriptions that are to delivered or mailed out in accordance to patient's request.
• Completes required paperwork for payor requirements.
• Maintains files of prescriptions according to storage requirements.
• Assists in maintaining a clean and orderly work environment.
• Assists in orientation and training of new staff members.
• Other duties as assigned.

Supervisory Responsibilities: No direct reports

Skills and Experience:

• Required:
• High School Diploma or Equivalent
• Registered as a Pharmacy Technician by the State of Minnesota within 1 week of start
• Required to pass employer-sponsored training program within 1 year of start date or as required by the Board of Pharmacy to achieve full registration with the state board
• Ability to perform basic to intermediate math calculations, including solving equations
• Basic Computer Skills: Word, Excel, and Outlook
• Preferred:
• Previous pharmacy experience and Certified Pharmacy Technician designation is preferred but not required

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available:

• Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
• Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
• Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
• Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
• Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
• Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources.

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications. Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee's past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.