Founding Customer Success Manager

Founding Customer Success Manager

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What You'll Do

• Own post-sale customer success: onboarding, adoption, renewals, and expansion

• Help customers integrate Krea into their creative workflows and daily work

• Drive product adoption across our core customer profiles

• Communicate new feature and product updates (we ship weekly)

• Track usage and customer signals to help customers get more value

• Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal

• Program manage webinars and workshops in partnership with our creative leads, from planning content through execution

• Share customer feedback with the product and marketing teams and help shape what we build

What We're Looking For

• Experience in Customer Success or Account Management

• Commercially minded, with a track record of renewing and growing customer accounts

• Product-focused mindset, with experience in onboarding and implementation

• Strong communication and interpersonal skills - you're great at building and maintaining relationships

• Proactive, ownership-driven attitude and comfort working in an early-stage environment

Nice To Have

• A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)

• Strong understanding of creative workflows

What We Offer

• Team: Work alongside a world-class team building the future of AI creative tooling

• Impact: Significant scope and company-wide impact

• Competitive compensation: Generous salary & equity packages

• Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage

• Time off: Flexible PTO policy

• Financial planning: 401k with a 4% company-sponsored match

• Meals in the office: Breakfast, lunch, dinner - you name it, we'll cover it

• Transit: Ubers covered to & from the office

• Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).

• And more!

Please note the above benefits & perks are for full-time employees