Financial Counselor

Job Summary The Financial Counselor assists patients and family members in financial interactions related to their health care expenses. By establishing relationships, they serve as a patient advocate and educator to navigate available resources to fund health care expenses. The Financial Counselor works closely with clinical providers (e.g., physicians, case managers, executive administrators) to provide financial guidance supporting patients’ clinical needs throughout the Corewell Health delivery system. Essential Functions Conduct in-person interviews and consults with patients and families, which may involve travel to multiple locations or home visits. Act as the liaison between the patient and intake, registration, or clinical staff, as well as outside organizations, on matters related to securing a funding source. Investigate and make recommendations on complex cases to secure third‑party funding sources including Medicaid, Medicare, auto, workers’ compensation, COBRA, crime victims compensation, insurance exchange, liability coverage, and grants. Participate in continuing education to stay current on patient funding sources, financial assistance policies, and best practices. Serve as liaison between the price estimator and the patient. Respond to patient inquiries and provide on‑site consultation and support as a liaison for billing, collections, and denial management questions, including collecting deposits or setting up payment arrangements. Communicate and collaborate with patients and families to resolve financial barriers to care. Evaluate qualification for financial assistance, which may include propensity to pay evaluation and/or completion of the application process. Required Qualifications High School Diploma or equivalent. At least 2 years of relevant experience in health care revenue cycle or equivalent, customer service, medical billing/third‑party payers, Microsoft Office, financial/mathematical skills, or business office experience. Preferred Qualifications Associate’s Degree in customer service, health services, health care administration, information technology, business, or accounting. Completion of the CRT‑Application Counselor (CAC) – CMC Centers for Medicare & Medicaid Services 60‑Day program. Benefits Comprehensive benefits package. On‑demand pay program. Discounts directory. Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with contribution and match. Eligibility determined by employment type and status. Location SITE – Lakeland Hospital St Joseph, 1234 Napier Ave, St Joseph. Employment Details Full time, day shift, 40 hours per week, 8:00 a.m. – 4:30 p.m., Monday – Friday. Equal Employment Opportunity Statement Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with vaccine requirements. We are committed to supporting prospective team members who require reasonable accommodations to participate in the application process, to perform essential functions, or to enjoy equal benefits and privileges of employment due to disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. We invite those who share in our commitment to join our team. Applicants may request assistance by calling View phone number on click.appcast.io. #J-18808-Ljbffr