Call Center Representative

Collections Representative

The Collections Representative will manage a high-volume portfolio of accounts receivable, focusing on reducing past-due balances and improving cash flow while delivering excellent customer service. This role analyzes AR data, conducts outbound collection calls, resolves account discrepancies, and maintains detailed documentation. The position suits a detail-oriented professional who thrives in a quota-driven environment and can balance independent work with effective collaboration across internal teams and external customers.

Responsibilities

• Analyze accounts receivable balances, including Days Sales Outstanding (DSO), aging buckets, and AR trends to identify and prioritize collection efforts.
• Monitor customer payment activity and proactively follow up on past-due invoices through phone, email, and written correspondence.
• Conduct high-volume outbound collection calls, consistently meeting or exceeding a daily quota of approximately 35 calls (and up to 50 calls on designated blitz days).
• Work toward and achieve daily collection goals, including a target of approximately $8,500 in collections per day per collector.
• Research and resolve account discrepancies, payment issues, and customer inquiries in a timely and professional manner.
• Prepare, maintain, and update accurate documentation, including account notes, collection activity records, and reports.
• Accurately perform mathematical calculations related to invoicing, payments, credits, and adjustments using whole numbers, fractions, and decimals.
• Utilize a 10-key adding machine for data entry, reconciliation, and verification of financial data.
• Perform invoice entry, payment application, and basic reconciliation tasks as needed to support accounts receivable processes.
• Communicate professionally and effectively with internal departments, such as accounting and credit, to resolve issues and coordinate collection strategies.
• Provide strong customer service during collection interactions, using negotiation skills to arrange payment plans and resolve disputes while maintaining positive relationships.
• Read, comprehend, and follow written and verbal instructions, policies, procedures, and correspondence.
• Draft clear and professional written communications to customers regarding payment status, disputes, and resolutions.
• Multitask and prioritize workload effectively, managing interruptions and adapting to changing priorities in a fast-paced, high-volume environment.
• Work independently with minimal supervision while also collaborating effectively within a team setting.
• Maintain productivity and accuracy standards while working under pressure and meeting deadlines.
• Use Microsoft Outlook and Excel to manage communications, track accounts, and prepare or update reports.
• Leverage accounting or ERP software, such as JD Edwards (JDE) or similar systems, to review account details, post transactions, and support collection activities.
• Support collections for business-to-business (B2B) accounts, including medium to large organizations and franchise or parent/child account structures, as applicable.
• Adhere to all internal policies, procedures, and applicable regulations related to collections, credit, and accounts receivable.

Essential Skills

• Strong understanding of accounts receivable processes, including Days Sales Outstanding (DSO), aging buckets, and AR trends.
• Minimum of 35 years of professional collections experience.
• Business-to-business (B2B) collections experience preferred, with a strong collections experience.
• Ability to read, comprehend, and follow written and verbal instructions and correspondence.
• Clear and professional written communication skills, with the ability to draft customer correspondence.
• Strong customer service skills, especially in a collections or call center environment.
• Solid mathematical aptitude, including calculations involving U.S. currency, weights, measurements, volume, and distance.
• Ability to accurately perform calculations related to invoicing, payments, credits, and adjustments.
• Typing speed of approximately 4550 words per minute with minimal errors.
• Proficiency in Microsoft Outlook and Microsoft Excel.
• Comfort using accounting or ERP software; experience with JD Edwards (JDE) or similar systems preferred.
• Comfort and accuracy using a 10-key adding machine for data entry and reconciliation.
• Ability to multitask, prioritize effectively, and adapt to changing priorities in a high-volume environment.
• Strong problem-solving skills with the willingness to research and resolve issues independently.
• Ability to work both independently and collaboratively within a team environment.
• Computer literacy and familiarity with common office software and tools.
• Comfort working in a quota-driven environment with specific call and collection targets.

Additional Skills & Qualifications

• High school diploma or GED required.
• Associates degree in Accounting or Business preferred.
• Prior accounts receivable experience is a plus.
• Experience in B2B collections for medium to large organizations preferred.
• Experience in a collection agency environment is a plus.
• Exposure to credit analysis or credit-related decision-making preferred.
• Familiarity with franchise environments and parent/child account structures is a plus.
• Experience with JD Edwards (JDE) or similar accounting software preferred.
• Experience in reconciliation, invoice entry, and basic accounting concepts is beneficial.
• Strong negotiation skills in collection settings.
• Call center or high-volume outbound calling experience is advantageous.

Work Environment

This position is fully onsite, Monday through Friday, at a corporate headquarters located in Stuart, Florida. The role operates in a professional office environment that relies heavily on computer-based work, including the use of Microsoft Outlook, Microsoft Excel, accounting or ERP software such as JD Edwards (JDE), and standard office equipment such as a 10-key adding machine. The workday involves sustained periods of phone-based communication, including outbound and inbound calls, within a high-volume, quota-driven collections setting. The environment emphasizes accuracy, productivity, and teamwork while maintaining a strong customer service focus. The organization offers hands-on, on-the-job training to support success from day one. Once converted to a permanent role, team members become eligible for a robust benefits package that includes comprehensive health, dental, and vision coverage starting after 30 days, paid time off for vacation, holidays, and sick time, a 401(k) plan with employer match, and free access to LinkedIn Learning to support ongoing professional growth and career development.

Job Type & Location

This is a Contract to Hire position based out of Stuart, FL.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Stuart,FL.