Systems Analyst 3 - Remote (see full posting for eligible states)

Job Description

Job Description

Overview

NAH reserves the right to make hiring decisions based on applicants' state of residence if outside the state of Arizona. NAH currently hires for remote positions in the following states: 

• Alabama
• Arizona
• Florida
• Georgia
• Idaho
• Indiana
• Kansas
• Michigan
• Missouri
• North Carolina
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• Tennessee
• Texas

The Sr. Systems Analyst role within IT is responsible for systems analysis, consulting with users and stakeholders to determine software and system functional specifications. This role focuses on application support, enhancement, design, build, and implementing more complex changes and resolving more complex issues. Possess expertise in application functional use and design, development, documentation, analysis, modification and testing. Brings competency to application and administration duties required to support NAH's environment in a highly available manner. Promotes the effective and efficient use of computing resources and facilitates client workflows. Will manage IT project initiatives, provide planning activities, and act as a mentor to peers. Exercises discretion with independent thought and judgment. Ability to work independently and meet deadlines.

This might be the job for you if you are:
Clinical driven and technical in nature with a drive for problem-solving and enjoy team work with other like minded individuals. Expertise with Project Management and mentoring others.

The analyst will be an enthusiastic change agent and inspire a shared sense of purpose and be able to shift from the big picture to critical small detail thinking. The analyst must be able to exhibit proactive critical thinking and problem solving to ensure successful and continuous stakeholder support through goal oriented behavior.

Responsibilities

**Call required as a subject matter expert; physical response may not be necessary

Technological Development

• 5+ years experience in mitigating issues by updating, modifying, configuring and evaluating production and non-production systems.
• Knowledge of Healthcare Business operations, departments, and processes enabling proficient ability to implement Business application and server changes across the Healthcare system.
• Is able to perform system analysis or hardware device to diagnose any issues or identify sources of performance degradation.
• Ability to create and implement effective, appropriate solutions independently.
• 7+ years experience with application support to include drafting, reviewing and approving implementation of changes to applications and supporting documentation.
• Experience using various systems and recommended tools to support and troubleshoot various database and application software systems deployed in a healthcare environment.
• 7+ years experience in providing resolution using Incident Management and Change Management processes, in line with ITIL Guidelines.
• 7+ years experience in Healthcare operations, departments, and processes enabling proficient ability to implement application and server changes across the Healthcare system.
• Responsible for supporting functional specifications for application development projects, implementing, configuring and maintaining applications, and resolving application issues.
• Identifies and participates in available continued education within scope of responsibility on an annual basis

Communications

• Respond to requests for technical assistance following the NAH incident and request management guidelines.
• Effectively utilizes all available data as a communication tool to promote data-driven decision making.
• Responsible for providing quality status updates to stakeholders via communication tools and within the NAH service management tool.
• Participates in communication with staff and leadership to promotes cross-team collaboration and growth of team members through cross-training, coaching, and service excellence standards.
• Demonstrates ability to manage vendor relationships including accountability to SLA and Project Scope deliverables.

Operations

• Establish and maintain partnerships with stakeholders and operational owners while supporting, upgrading and implementing solutions.
• Actively participates in assigned projects including tasks and go live activities relevant to the scope of work.
• Provides relevant support documentation post project go live to suppoting teammembers.
• Maintains a thorough understanding of hospital system operations to provide consistant and effective support of the workflows and solutions.
• Proven experience in enterprise hardware and software systems and equipment, including but not limited to the ability to operate a computer, server, and peripheral devices to support all NAH IT systems.
• Demonstrates ability to independently diagnose and troubleshoot issues and provide technical resolutions or engage appropriate resources for escalation.
• Responsible for special functions and duties as directed by management. Responsible for documenting, reviewing and updating configuration changes on supported systems aligning with ITIL standards and departmental processes.
• Responsible for leading small and large projects; functional requests including scoping, resource management and execution.

Compliance/Safety

• Responsible for reporting any safety-related incident in a timely fashion through the Vigilanz /RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
• If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time frame.

Qualifications

Education

• Bachelor's Degree in Information Technology, Business Administration, Healthcare Administration or closely related field - or 7 years of experience
  Masters Degree - Preferred

Certification & Licensures

• Cerner Fundamentals - Required for EHR application support Clinical and Revenue Cycle applications within 6 months of hire
  
• Professional Certifications (2 preferred): Certifications that portray advanced level of proficiency relevant to the job responsibilities.
  
• ITIL v3 (or higher) Foundation-Preferred

Experience

• 7+ years Healthcare IT Analyst experience
  
• 7+ years of experience in system implementations, upgrade and maintenance
  
• 7+ years of experience with process improvement, project planning/work breakdown or workflow management
  
• 7+ years of experience working in EMR, ERP or other healthcare applications.
  
• Experience leading small projects including scoping, time management and execution