Steward

Job Description

Job Description

Description:

SUMMARY

The Steward works closely with the café leadership team to deliver Copa Vida’s brand of hospitality to every guest. A person in this role works all bar positions, prepares drinks and batch ingredients to company standards, and maintains cleanliness and organization throughout the cafe. The Steward is a strong team player who is able to multi-task and thrive in a fast-paced environment.

ESSENTIAL FUNCTIONS

• Comply with all company policies, procedures, and practices
• Display professionalism, and teamwork at all times; work to fulfill Copa Vida’s core purpose, competency, and values (our Three Cs), and contribute to maintaining positive morale throughout the café
• Deliver Copa Vida’s standard of hospitality to every guest and follow established steps of service during all interactions
• Work all bar stations, including espresso machine, register, and barback positions, etc.
• Maintain a brisk pace of work to meet service demands and café goals
• Meet established quality and presentation standards, and ticket times
• Follow recipes, methods of preparation, and standard operating procedures
• Promptly alert manager of needs and instances of low supply
• Receive, verify, and stock deliveries
• Perform opening, mid, and closing duties thoroughly, accurately, and on time
• Follow cleaning schedules and maintain cleanliness and sanitation throughout service
• Assist with running and bussing as needed
• Assist with training staff as directed
• Participate in ongoing training, including coaching and mentorship from leadership
• Be in-uniform and ready to work at the scheduled start of every shift
• Attend mandatory company meetings, trainings, and events
• Maintain flexible availability to meet dynamic scheduling needs

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the essential functions of this job, the employee is regularly required to:

• Regularly taste and evaluate coffee and tea
• Talk, hear, and stand for extended periods of time
• Employ close and peripheral vision, depth perception, and focus
• Read food order tickets
• Reach, bend, stoop, kneel, shake, stir
• Use sharp kitchen utensils and equipment
• Climb and/or balance
• Carry, push, and lift objects up to 50lb
• Employ repetitive motion of the wrists, hands, and fingers

ENVIRONMENT

This job operates in a fast-paced café/kitchen environment. This role routinely uses a variety of coffee and tea brewing equipment, grinders, sinks, and dishwashers, and cooking equipment, as well as tools to calibrate and clean them. Employees in this role are frequently exposed to hot liquids, potentially slippery floors, and cleaning chemicals. Noise level in the work environment is moderate to loud.

TRAVEL

Occasional travel may be required for off-site meetings, training, and events.

OTHER DUTIES

Please note that this job description is not meant to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee for this job. Duties, activities, and responsibilities may change at any time, with or without notice.

QUALIFICATIONS

• At least 1 year of specialty coffee experience preferred
• A passion for hospitality
• Ability to taste and discern flavors to meet recipe/dial-in requirements
• Ability to communicate effectively and work as a team player
• Ability to thrive in a fast-paced environment
• Ability to remain composed, resilient, and effective at all times
• Ability to remain flexible to evolving demands and adaptive to change
• Ability to multi-task, prioritize workload, and meet deadlines with quality results
• Ability to maintain scheduling flexibility to meet the operational needs of the cafe
• Technical capacity, including ability to operate Point of Sale (POS) system
• Possess a current food handlers card valid for work location