Experience Design Business Analyst/ SALESFORCE Business Analyst
Kasmo Global
Experience Design Business Analyst/ SALESFORCE Business AnalystClient: IBMLocation: 100% RemoteDuration: 6+ MonthsInterview: VideoGenuine GC, USC, TN, H4 only Comm skills must be 10/10No recent or multiple LinkedInECT/CST candidate firstMUST come from an Energy background. Focus your searches on SALESFORCE ENERGY & UTILITIES CLOUDREQUIRED SKILLS• 4+ years of relevant enterprise delivery experience with the ability to independently own assigned scope and contribute to design and delivery decisions.• Experience combining enterprise business analysis with customer experience, service design, or UX discovery.• Strong knowledge of journey maps, service blueprints, personas, process flows, user stories, acceptance criteria, and usability validation.• Functional knowledge of Salesforce Energy & Utilities Cloud, OmniStudio and OmniScript, the Clean Energy Module, Service Cloud, and customer-service processes.• Ability to translate qualitative research and complex utility processes into delivery-ready requirements and measurable outcomes. Kasmo Global
Vacancy posted 3 days ago
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