Problem Manager: ITIL Root-Cause Expert for IT Infra
$94.1k - $132.5kASM Research, An Accenture Federal Services Company
A technology consulting firm is seeking a Problem Manager to oversee the lifecycle of IT problems, ensuring root causes are identified and permanent fixes are implemented. The role requires a Bachelor's degree and over 4 years of experience in problem management, along with strong ITIL knowledge. The ideal candidate will manage multiple issues, develop process improvements, and collaborate closely with incident management teams to enhance system stability and performance. A competitive salary range of $94,100 - $132,500 is offered, reflecting the importance of this role. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
- ...Raleigh, North Carolina is seeking a Problem Manager, Mid. This individual will... ...lifecycle of problems within enterprise IT services, ensuring effective harmful root cause investigations and coordinating... ...in a suitable field, and strong ITIL knowledge, all while being able...Suggested
- ...experience to oversee support projects. This role involves managing the SAP Service Management function, including Incident, Change, and Problem Management. The ideal candidate will have a strong background in ITIL environments and proven leadership skills in building and...Suggested
- An established industry player is seeking a seasoned Delivery Lead/Manager to oversee SAP service delivery. This role demands a robust understanding of ITIL processes and experience in managing SAP services in compliance with SLAs. The ideal candidate will have over 10...Suggested
- ...implementation, and ongoing management of Cisco Unified... ...closely with IT teams, vendors,... ...helpdesk to resolve problems. Conduct training... ...Internetwork Expert (CCIE) Collaboration... ...highly desirable. ITIL certification is a... ...skills with a focus on root cause analysis and...SuggestedWork experience placementCasual workRemote work
$94.1k - $132.5k
...The Problem Manager is responsible for identifying, analyzing... ...problems within the IT infrastructure to prevent... ..., ensuring that root causes are identified and permanent... ...understanding of ITIL frameworks and best practices... ...tools and systems ~ Expert-level root cause...SuggestedPermanent employmentContract workWork at office$99.3k - $140.74k
...The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to identify root causes of recurring incidents and implement permanent corrective actions. This... ...investigation, remediation, and closure. Apply ITIL-aligned problem management practices...Permanent employmentContract workWork at office$100k - $125k
IT Service Delivery Manager Purpose The IT Service Delivery Manager is responsible... ...improvements. Oversee incident and problem management processes,... ...resolution and effective root cause analysis. Manage change... ...within an IT environment. ITIL certification or equivalent...Full timeWork at officeFlexible hours$197.6k - $329.4k
...Director, Cloud Engineering**Management Level**Sr Director**... ...enterprises simplify IT and unleash innovation.... ...standardized SLAs, ITIL-aligned practices, and... ...proactive monitoring, audits, root-cause analysis, and post-... ...the workplace and in the problems we solve for customers....Immediate startRemote workFlexible hoursShift work$99.3k - $132.5k
...introduction of new or changed IT services, ensuring they... ...to the IT Services Manager standard job, the... ...incident, change, and problem-management integration... ...Practical knowledge of ITIL-aligned service-management... ...requirements, and conduct root-cause analysis. Ability to...Contract workWork at office$88k - $135k
...hiring a Senior Consultant to manage a public sector state... ...project leadership, providing expert advice, assistance, and guidance... ...Proactively solve complex client problems from pursuit through... ...leadership with regards to the root causes of problems. Assimilate research...For contractorsWork experience placementH1bWork at officeLocal areaRemote work$79.1k - $158.2k
...Federal Technical Project Manager About the Role... ...clinical engineering and IT support teams. Ensure... ...DoD standards - driving root cause analysis and continuous... ...HL7 work experience ITIL or similar process... ...vision insurance, including expert medical opinion #...Contract workTemporary workWork experience placementLocal areaFlexible hours- ...Job Description Job Title: IT Project Program Manager Job Location: Raleigh NC (Hybrid) Job Description: Short Description... ...of the systems and services, by examination of the root causes of problems • Demonstrated ability to provide advice, assistance...Contract workWork experience placementLocal area
$96k - $205.25k
...ways for utilities and cities to manage energy and water. We create a... ...the ticket lifecycle. Drive root cause analysis and partner with Engineering... .... Act as a subjectmatter expert for complex customer scenarios requiring advanced problem diagnosis or systems...$58.1k - $95.9k
A leading technology firm is seeking a Change Management Engineer to design and govern ITIL-aligned processes within a federal IT environment. Key responsibilities include evaluating change requests, conducting risk assessments, and managing change workflows using tools...- Job Description Provide leadership in managing a large scale, complex project within the Agile... ...working cross-functionally to solve problems and implement changes and ensure appropriate... ...necessary. Ensure adherence to Client's IT Division Project Management Office and...
- Job Description Senior Manager - IT Manufacturing Site Leader located in Wilson, NC (5 days... ...technology, including incident management, root cause analysis, service level adherence, and... ...audiences. Strong analytical and problem‑solving skills, including the ability to...Temporary workLocal area
- ...Description of Work: The DIT Enterprise Endpoint Management Operations team provides security application and software support for... ...an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients...For contractorsWork at officeRemote work
$28k
ABOUT YOU The Services Manager, Cybersecurity Operations leads ARCO... ...and demonstrates effective problem-solving and communication skills... ...and postmortems, identifying root causes and tracking improvements.... ...including disability/vets #J-18808-Ljbffr ARCO the Design/Build Experts$170k - $250k
...Global network, this is a management role. Candidate will lead and... ...resource for all things IT networking and will mentor... ...performance tuning. ~ Performs root cause analysis of problems and tracks, documents and... ...~ Working knowledge of ITIL framework ~ Advanced knowledge...Temporary workStart working todayLocal areaRemote workFlexible hours- ...- Network/Telecom Specialist- Expert Location: 430 N. Salisbury... ...function as a Tier 3 level IT Architect Systems... ...scripting, software and applications problems between technical, support and... ...Infrastructure Configuration Management, Remote Endpoint Management Support...Remote work2 days per week3 days per week
- ...implementations, and maintaining high standards of customer service. Candidates need a Bachelor's degree and strong technical and problem-solving skills. This position offers an opportunity to work on innovative solutions in a collaborative environment. #J-18808-Ljbffr...
$100k - $122.6k
...The IT Configuration Analyst provides configuration management leadership to ensure the configuration management... ...incident, change, and problem management. The... ...improve traceability, root cause analysis, and reporting... ...instructions, aligning them with ITIL practices and...Contract workWork at office- ...DHHS Senior Quality Manager- IT Project Location: Raleigh NC Remote... ...a leader and subject matter expert. This role oversees and performs... ..., identifying and analyzing problems, plans, tasks, and solutions;... ...ideally be familiar with ITIL and have ITIL Foundations certification...Remote work
$55 per hour
Freelance Biology Expert with Python - AI Trainer 4 days ago Be among the first 25 applicants This opportunity is only for candidates... ..., and Pandas. Strong ability to design creative and diverse problems, particularly computationally intensive and beyond simple parameter...Part timeFreelanceRemote work$76 per hour
What This Opportunity Involves Design original computational physics problems that simulate real physics research workflows; Create problems requiring Python programming to solve (using Numpy, SciPy, Sympy); Ensure problems are computationally intensive and cannot be...Hourly payFreelance10 hours per week- ..., North Carolina, is seeking a Network Engineer III to oversee the management and support of network communications, encompassing both LAN and WAN systems. This role includes evaluating complex problems, planning large-scale projects, and leading less experienced engineers...Work at officeRemote work1 day per week
$67.9k - $132.5k
...and service requests. The role manages ticket queues, staff... ...consistently met in a federal IT environment. The supervisor... ...to-day management of customer problems, requests, and issues, performing... ...incident tracking systems and ITIL-aligned processes. ~ Demonstrated...Contract workWork at officeShift work- ...efficient systems performance and mentoring fellow developers. The position offers a hybrid work model in Raleigh, NC, requiring advanced problem-solving skills and experience in SQL across Oracle and SQL Server. Join us for a chance to impact health services technology in our...
$58.1k - $83.38k
...performance of enterprise IT systems and services to... .... Conduct structured root cause analysis on recurring... ...of root cause analysis, problem-solving techniques,... ...certifications in IT service management, data analytics, or... ...platforms (e.g., CPA, ITIL Foundation). Familiarity...Contract workWork at officeRemote work- ...individuals fluent in English and with strong programming skills, particularly in Kotlin. Responsibilities include solving coding problems and evaluating AI code performance. Ideal candidates have a relevant degree and prior experience in software development. Join this...Remote work
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