Problem Manager: ITIL Root-Cause Expert for IT Infra
$94.1k - $132.5kASM Research, An Accenture Federal Services Company
A technology consulting firm is seeking a Problem Manager to oversee the lifecycle of IT problems, ensuring root causes are identified and permanent fixes are implemented. The role requires a Bachelor's degree and over 4 years of experience in problem management, along with strong ITIL knowledge. The ideal candidate will manage multiple issues, develop process improvements, and collaborate closely with incident management teams to enhance system stability and performance. A competitive salary range of $94,100 - $132,500 is offered, reflecting the importance of this role. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
- ...Raleigh, North Carolina is seeking a Problem Manager, Mid. This individual will... ...lifecycle of problems within enterprise IT services, ensuring effective harmful root cause investigations and coordinating... ...in a suitable field, and strong ITIL knowledge, all while being able...Suggested
- ...experience to oversee support projects. This role involves managing the SAP Service Management function, including Incident, Change, and Problem Management. The ideal candidate will have a strong background in ITIL environments and proven leadership skills in building and...Suggested
- An established industry player is seeking a seasoned Delivery Lead/Manager to oversee SAP service delivery. This role demands a robust understanding of ITIL processes and experience in managing SAP services in compliance with SLAs. The ideal candidate will have over 10...Suggested
$99.3k - $140.74k
...The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to identify root causes of recurring incidents and implement permanent corrective actions. This... ...investigation, remediation, and closure. Apply ITIL‑aligned problem management practices...SuggestedPermanent employmentContract workWork at office- ...Job Title: Incident & Problem Manager Job ID: 25-07033 Location: Raleigh, NC Duration: 03 Months On Contract... ...Management and a strong understanding of ITIL principles. The role focuses on managing IT incidents, conducting root cause analyses, and improving service quality....SuggestedContract work
$94.1k - $132.5k
The Problem Manager is responsible for identifying, analyzing... ...problems within the IT infrastructure to prevent... ..., ensuring that root causes are identified and permanent... ...understanding of ITIL frameworks and best practices... ...tools and systems Expert-level root cause...Permanent employmentContract workWork at office$99.3k - $132.5k
...introduction of new or changed IT services, ensuring they... ...to the IT Services Manager standard job, the... ...incident, change, and problem-management integration... ...Practical knowledge of ITIL-aligned service-management... ...requirements, and conduct root-cause analysis. Ability to...Contract workWork at office- ClifyX is seeking an RxD Infra Manager located in Raleigh, NC. The successful candidate will have over 12 years of IT experience, including at least 4 years in a management role. The role involves managing projects, analyzing business requirements, and working in a consulting...
$88k - $135k
...hiring a Senior Consultant to manage a public sector state... ...project leadership, providing expert advice, assistance, and guidance... ...Proactively solve complex client problems from pursuit through... ...leadership with regards to the root causes of problems. Assimilate research...For contractorsWork experience placementH1bWork at officeLocal areaRemote work- ...with project sponsor, Project Portfolio Managers (PPMs), to identify and prioritize... ...ensure program compliance with the State IT Roadmap and all State security requirements... ...and services, by examination of the root causes of problems Demonstrated ability to provide advice,...Local area
- ...Technical Support & Solutions Manager Itron is seeking a... ...the ticket lifecycle. Drive root cause analysis and partner with Engineering... ...-grade responsiveness and problem-solving to maintain customer... .... Act as a subject-matter expert for complex customer scenarios...
$58.1k - $95.9k
A leading technology firm is seeking a Change Management Engineer to design and govern ITIL-aligned processes within a federal IT environment. Key responsibilities include evaluating change requests, conducting risk assessments, and managing change workflows using tools...- ...stability of enterprise IT services through effective Major Incident Management practices. The role is... ...improvement across incident, problem, and change processes.... ...(PIRs) to identify root causes and preventative... ...Compliance Ensures adherence to ITIL and organizational ITSM...Remote work
$62.2k - $105.7k
...Position Overview The Incident Manager oversees the end‑to‑end lifecycle of IT incidents in an... ...incident trends, facilitating root‑cause reviews, and... ...management workflows and ITIL‑aligned practices. Monitor... ...integrate lessons learned into problem and change management...Contract workWork experience placementWork at office$79.4k - $135k
...Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests... ...in accordance with ITIL-aligned procedures. Serve... ...-incident reviews, drive root cause follow-up with resolver... ...response while integrating with problem and change management....Contract workWork experience placementWork at office- ...leading staffing agency is looking for a remote Service Desk professional to support IT service delivery. Candidates should have at least 2 years of experience in customer service focused on ITIL methodology and troubleshooting skills in Microsoft Windows, along with...Remote work
$60k - $100k
...Overview As a Technical Account Manager (TAM) , you will deliver strategic technical guidance and executional support... ...similar workflow/project tracking tools. Excellent problem‑solving skills, with a focus on root cause analysis and resolution. Strong verbal and written...Remote work$210k - $240k
...The Director, IT Service Delivery is responsible for leading the IT Service... ...the Microsoft365 platform, endpoint management, ITSM platform and management of outsourced... ...in IT service delivery and core ITIL processes Analytical problem‑solving and resource optimization skills...For contractorsLocal area- Expert SQA Engineer Department: Information Technology Employment... ...developers, SQA, engineering management, project managers, and cross‑... ...management, including root cause analysis and systemic quality... ...influence without authority. Strong problem‑solving skills with ability...Hourly payFull timeTemporary workInternshipLocal areaFlexible hours
- ...Extensive technical knowledge to serve as a resource in solving problems of high complexity, and to devise or modify systematic... ...security access and permissions, basic networking, and basic device management as it pertains to software applications. Knowledge in the...Work experience placementWork at office
$120.1k - $251.6k
...design review, commissioning, and problem-solving papers. Directs the... ...selection, negotiation, and management of contracts with external... ...ambiguous or novel issues, identify root causes, and drives the... ...-Serves as a subject matter expert regarding talent needs and organizational...Contract workTemporary workFor contractorsFlexible hoursShift work$139.4k - $291.8k
...Specifically, this role is managing a data center build in North... ...review, commissioning, and problem-solving papers. Directs the... ...provides direction on identifying root causes to prevent recurrence of... ...vision insurance, including expert medical opinion # Short term...Contract workTemporary workFor contractorsFlexible hours$87k - $178.1k
...Role Overview As an Asset Manager supporting Data Center Facilities... ...high precision. • Analytical problem-solver who can identify discrepancies, root causes, and process improvement opportunities... ...and vision insurance, including expert medical opinion # Short term...Temporary workFlexible hours- Quality Control And Testing Manager Here at Siemens, we take pride in helping create sustainable... ...Costs), and lead 8D teams to drive root cause analysis and preventive action... ...certification Thorough understanding of structured problem-solving and quality improvement tools...Immediate startRelocation package
- ...- Network/Telecom Specialist- Expert Location: 430 N. Salisbury St... ...will function as a Tier 3 level IT Architect Systems... ...scripting, software and applications problems between technical, support and... ...Infrastructure Configuration Management, Remote Endpoint Management Support...Remote work2 days per week3 days per week
$55 per hour
Freelance Biology Expert with Python - AI Trainer 4 days ago Be among the first 25 applicants This opportunity is only for candidates... ..., and Pandas. Strong ability to design creative and diverse problems, particularly computationally intensive and beyond simple parameter...Part timeFreelanceRemote work$76 per hour
What This Opportunity Involves Design original computational physics problems that simulate real physics research workflows; Create problems requiring Python programming to solve (using Numpy, SciPy, Sympy); Ensure problems are computationally intensive and cannot be...Hourly payFreelance10 hours per week- ...fully remote role involves collaboration with clients and project managers, implementing control system programming, and ensuring seamless... ...skills in Crestron or Extron. Strong communication and problem-solving abilities are essential, along with familiarity in AV technologies...Remote job
$100k - $122.6k
...The IT Configuration Analyst provides configuration management leadership to ensure the configuration management... ...incident, change, and problem management. The... ...improve traceability, root cause analysis, and reporting... ...instructions, aligning them with ITIL practices and...Contract workWork at office- ...Carolina. To maintain effective, efficient management of the Testing and Test Engineering... ...work environment. Drive investigation and root cause analysis for all safety related incidents... ...needs through troubleshooting and problem solving using different problem-solving...For contractorsImmediate start
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