Tile Showroom Associate

Location NPT Van Nuys, CA - 236; 7901 Woodley Avenue Van Nuys, California - 91406 Pay $18.00 - $20.00 / hour plus up to $2,500 through our performance bonuses Work Hours Monday - Friday 7:00 a.m. to 4:00 p.m. Benefits Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs 401(k) with generous company match 13 days of paid time off (PTO) and 8 paid holidays (PTO increases with tenure) 100% employer‑paid Life Insurance and Long‑Term Disability Insurance Paid Parental Leave Fully Funded Tuition Education Programs Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance Employee Stock Purchase Plan Employee Discounts and much more What to Expect The Tile Showroom Associate works with customers to find what they want, create solutions, and ensure a smooth sales process. Daily Responsibilities Establish relationships with customers by assisting walk‑in and phone customers, representing the company in a professional manner. Understand the needs of the customers and learn their buying habits and expectations to recommend specific products and solutions. Educate customers about terminology, features, and benefits of products to improve product‑related sales and customer satisfaction. Provide product demos to qualified customers on request. Accurately perform data entry of sales orders to generate an invoice of products ordered to be picked up or delivered. Secure payment of invoice with proper funds or obtain credit authorization in accordance with company policy. Estimate date of delivery to customer, based on knowledge of vendor’s production and delivery schedules. Make follow‑up calls to potential and existing customers to solicit additional business. Handle questions and complaints in a timely and professional manner. Maintain neat, professional product displays, changing displays once monthly. Promote monthly sales specials. Perform other job related duties as assigned. Qualifications High school diploma or GED. Strong product knowledge in the swimming pool, landscaping, irrigation, and outdoor living industries preferred. Strong counter presence and the ability to deal directly with customers for a large portion of the day. Strong customer-service attitude. Self‑motivated and detail‑oriented personality. Good computer skills including MS Office programs. Ability to work in a fast‑paced environment dealing with inventory, product allocations and customer issues. Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful. Must be 18 years of age or older to apply. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply. Equal Opportunity POOLCORP, including all its subsidiaries, is a drug‑free company and an Equal Opportunity Employer – By Choice. The Company respects diversity and is committed to inclusiveness. Hiring decisions are based solely on qualifications required for the job. #J-18808-Ljbffr POOLCORP