Telecom Associate

Brethren Retirement Community is an EEO Employer - M/F/Disability/Protected Veteran Status


POSITIONSUMMARY

TheTelecommunications Associate is responsible for operating BRC's switchboard torelay incoming, outgoing, and internal calls. This role also serves as thereceptionist and central point of contact for residents, staff, visitors, andoutside callers.

ESSENTIALDUTIES AND RESPONSIBILITIES Note: Additionalduties may be assigned as needed.

• Answer and direct incoming calls in a timely, courteous manner.
• Use the internal communication systems-including paging, mobile phones, and radios-to locate staff and relay information.
• Serve as a central information resource for the organization:
• Know how to reach on-duty or on-call staff and notify the Administrator on Call when necessary.
• Handle floral, package, and special deliveries.
• Direct employment inquiries to the online application process.
• Stay familiar with emergency protocols and know how to respond in urgent or stressful situations.
• Perform general administrative tasks such as scanning, emailing, copying, and data entry.
• Assist residents with basic copy services when needed.
• Navigate internal software systems and learn required programs to support daily responsibilities.

SUPERVISORYRESPONSIBILITIES

Thisposition does not have any supervisory duties.

QUALIFICATIONS

Tosucceed in this role, the individual must be able to effectively perform eachessential duty. Reasonable accommodations will be made for qualifiedindividuals with disabilities.

EDUCATION ANDEXPERIENCE

Highschool diploma or GED required.

SKILLS ANDABILITIES

LANGUAGESKILLS
Able to read and understand basic instructions, emails, and memos. Comfortablewriting and speaking clearly with residents, staff, and visitors.

MATHSKILLS
Basic math skills: addition, subtraction, multiplication, and division usingwhole numbers, fractions, and decimals.

REASONINGABILITY
Able to follow instructions and apply practical problem-solving in routine andsometimes fast-paced situations.

TECHNICALSKILLS
Must be comfortable using a computer and quickly learning new programs requiredfor phone operations, communication tools, and basic clerical tasks.

PHYSICALDEMANDS

Regularlyrequired to sit, use hands, talk, hear, and reach with arms.

Occasionallyrequired to stand or walk.

Mustbe able to lift or move up to 25 pounds.

Requiresclose vision for computer and phone work.

WORKENVIRONMENT

Theenvironment can be busy and occasionally noisy.

Mostwork is done at a desk or workstation with frequent phone and visitorinteraction.

Reasonableaccommodations are available to support employees in performing essentialfunctions.

ADA COMPLIANCE

BrethrenRetirement Community complies with the Americans with Disabilities Act (ADA)and provides reasonable accommodations to help individuals with disabilitiesperform the essential duties of their position. Employees are encouraged torequest accommodations if needed.

PRIVACY ANDCONFIDENTIALITY

Allemployees may come into contact with private resident or employeeinformation-verbally or in writing. Maintaining strict confidentiality isessential. Information should only be shared with authorized individualsinvolved in the care or operations of the community.

COMPLIANCE ANDCONDUCT

Allemployees are required to complete annual compliance training and demonstratebehavior that aligns with BRC's Code of Conduct while performing their duties.


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