Resident Liaison - Property Management

Job Description

Job Description

Description:

Optimus Property Management, Inc. ( based in Century City, CA, is a full-service property management company known for its high standards, professionalism, and growth opportunities. We’re an innovative company that uses digital media, social media, and AI to stay competitive and continuously explore new technology to promote our buildings and support our residents. 

We are seeking a dynamic, polished, and service-oriented Resident Liaison to serve as the face of our luxury residential property in Westwood, California. This individual will be the first point of contact for current and prospective residents, creating a welcoming environment while providing exceptional service and support. The ideal candidate will possess strong interpersonal skills, a passion for hospitality, and a keen understanding of residential property operations.

The Resident Liaison will work closely with the Property Manager, assisting with daily operations, tenant communications, leasing tours, and administrative support.

Tenant Relations & Front Desk:

• Greet all residents, guests, and prospective tenants with warmth, professionalism, and enthusiasm.
• Respond promptly and effectively to resident inquiries, service requests, and concerns.
• Maintain an exceptional level of customer service that reflects the luxury brand of the building.
• Manage front desk operations and lobby presentation to ensure a clean and welcoming environment at all times.
• Coordinate resident move-ins, move-outs, deliveries, and guest access.

Leasing Support:

• Assist in scheduling and conducting property tours for prospective tenants.
• Provide leasing information, answer questions about unit availability, pricing, and amenities.
• Support the leasing process, including preparing leasing documents, collecting application materials, and conducting follow-up communications.
• Help manage online listings and keep digital marketing platforms up-to-date.

Administrative & Operational Duties:

• Assist the Property Manager with day-to-day operations and property management tasks.
• Help manage resident records, lease files, and documentation in compliance with company standards.
• Coordinate maintenance requests and communicate with service vendors to ensure timely completion of tasks.
• Support resident events, building notices, and community engagement activities.
• Maintain knowledge of building policies, emergency procedures, and safety protocols.

Qualifications:

• 2+ years of experience in residential property management, leasing, or hospitality preferred.
• Strong communication and interpersonal skills with a high level of professionalism.
• Proficient in property management software (e.g., Yardi, AppFolio) and Microsoft Office Suite.
• Ability to multitask in a fast-paced environment with a customer-first mindset.
• Must be detail-oriented, organized, and solution-focused.
• Knowledge of fair housing laws and leasing best practices is a plus.

Work Environment & Benefits:

• On-site at a luxury high-rise in Westwood, CA.
• Opportunity to grow within a reputable property management company.
• Competitive pay and benefits package.
• Team-oriented and supportive work culture

Equal Employment Opportunity Statement
Optimus Property Management, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, medical condition, marital status, veteran status, or any other protected characteristic under federal, state, or local law.