Patient Access Representative II- Arlington Heights, IL
Edward Elmhurst Health
- # Patient Access Representative II- Arlington Heights, ILApply: NCO 3040 Salt Creek Ln Arlington Heights: Full time: Posted Yesterday: R47387**Hourly Pay Range:**$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.**Position Highlights:*** Sign on bonus: N/A* Position: Patient Access Representative II* Location: Arlington Heights, IL* Full Time/Part Time: Full-Time* Hours: Monday-Friday: 9:00 am - 5:30 pm* Required Travel: No* One Saturday every six weeks: 9:00 am -1:00 pm **A Brief Overview:** The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services. **What you will do:*** Greet and assist patients in a courteous and professional manner during the registration process.* Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.* Assist with more complex registration scenarios and problem-solving* Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.* Handle scheduling for specialized services and follow-up appointments.* Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.* Collaborate with insurance providers and billing teams to address insurance-related issues.* Assist with resolving complex insurance verification cases.* Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.* Ensure clear and effective communication with patients to address their questions and concerns.* Handle patient concerns and escalations, resolving issues effectively.* Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.* Help patients feel comfortable and informed during the registration and scheduling process.* Assist in identifying process improvements to enhance patient experience.**What you will need:*** Associates Degree Health Administration Preferred* Previous experience in patient access, healthcare administration, or a related field is required.**Benefits:*** Career Pathways to Promote Professional Growth and Development* Various Medical, Dental, and Vision options* Tuition Reimbursement* Free Parking at designated locations* Wellness Program Savings Plan* Health Savings Account Options* Retirement Options with Company Match* Paid Time Off* Community Involvement Opportunities
- J-18808-Ljbffr Edward Elmhurst Health
Vacancy posted 1 day ago
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