Program Manager

Payrate: $55.00 - $60.00/hr.


Summary:
The Events Technology Operations Lead owns the day-to-day operational success of Company's Self-Service Events program on the Splash platform, operating within the strategic direction set by program leadership. Supporting a portfolio of 3,800+ events per year, this role runs the processes, support model, and stakeholder relationships that let marketers and event owners run compliant, high-quality events at scale. You'll operate at the intersection of platform usage, compliance, and stakeholder enablement, managing operational process and stakeholder communication, overseeing day-to-day platform support, and driving event readiness execution across Summits and Innovation Days.


Responsibilities:

• Operational Process & Platform Support:

• Own the end-to-end support operation for front-end platform usage issues, associated policies, and self-service event processes, managing SLAs and escalation paths day to day
• Manage the operational process around platform access requests, including email credit policy, CC/BCC invite requests, domain exclusions, and notification setup requests, routing technical configuration to the appropriate team
• Manage and enforce brand, legal, and compliance standards for event pages, email design, and registration forms, serving as the escalation point for complex design and compliance issues
• Coordinate the rollout of event landing page and email template changes in response to marketer requests and global rebranding initiatives, partnering with the technical team that builds and configures them
• Own the day-to-day quality oversight of the template library from a usability, localization, and compliance standpoint, flagging issues for technical remediation
• Manage the operational process for localized registration forms across global locales, partnering directly with legal and compliance teams to keep pace with regulatory changes

• Stakeholder Management & Enablement:

• Act as the day-to-day point of contact for marketer and event owner stakeholders on platform usage, policy, and operational risk, representing Events Technology in cross-functional working sessions
• Own the day-to-day content and quality of the AI Channel Expert's knowledge base, identifying gaps that drive escalations and partnering with technical teams on automation opportunities
• Run and continuously improve the Global Splash Events Program training site, ACT certification curriculum, and process documentation as a scalable enablement system
• Guide and provide direction to other team members supporting program operations

• Event Readiness Execution:

• Run readiness execution for large global events (Summits, Innovation Days) end to end, assessing needs, coordinating stakeholder communication, and managing the project plan
• Coordinate cross-functional logistics and timelines to ensure platform readiness ahead of major global events
• Serve as the operational lead on event-day issue triage and resolution for Summits and Innovation Days

Required Qualifications:

• Proven experience managing the operational side of event technology platforms (Splash, Cvent, Bizzabo, or similar) at scale, with a track record of owning process and stakeholder management, not just executing individual requests
• Strong command of governance, compliance, and permission-based access processes in a marketing or event operations context, including direct partnership with legal/compliance stakeholders
• Exceptional communication and stakeholder management skills, with the ability to manage expectations and translate platform capabilities and constraints for non-technical marketers
• Experience running support models and SLAs for high-volume queues, prioritizing time-sensitive requests under pressure
• Comfort partnering with technical and automation teams to identify process improvement opportunities, without owning the underlying systems or integrations
• Demonstrated ability to guide others and manage multiple competing, high-stakes priorities independently in a fast-paced environment

Preferred Qualifications:

• Strong understanding of email and landing page design principles, localization needs, and brand/legal compliance requirements, with the ability to assess quality and compliance without owning the technical build
• Strong data fluency, able to build reporting frameworks that support business reviews and stakeholder communications
• Track record of building and maintaining scalable training programs, certification curricula, and knowledge systems adopted broadly across an organization

Pay Transparency: The typical base pay for this role across the U.S. is: $55.00 - $60.00 /hr . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.


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