Director, AI - Americas

Job-ID: 26979Category: Generalist/ MultidisciplineLocation: Charlotte, NC, United StatesSchedule: Full timePosted: 2026-09-22We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.The Director, AI - Americas is responsible for both the strategic direction and hands-on delivery of artificial intelligence across DP World's Americas business. Strategy here means knowing where AI creates real business value, building the roadmap to get there, and making it happen. Personally. This is a role for someone who thinks at the program level and works at the delivery level.The Director will work directly with leaders across the full Americas business, spanning Ports & Terminals, Contract Logistics, Freight Forwarding, and corporate functions including HR, Finance, and Technology, to identify and prioritize AI opportunities, define the regional AI road map, design and deploy practical solutions, and drive measurable adoption in day-to-day operations. Working within the Core Platforms team and in close partnership with the Regional Transformation function, this role bridges business need and technology execution.This role starts as an individual contributor with influence. The successful candidate can navigate a matrixed global organization, engage external partners and contractors to extend capacity, and work effectively with Group Technology to align regional delivery with global standards. As the AI function matures, this role is expected to grow with it.KEY ACCOUNTABILITIESBUSINESS PARTNERSHIP & USE CASE DEVELOPMENTPartner directly with leaders across the full Americas business, spanning Ports & Terminals, Contract Logistics, Freight Forwarding, and corporate functions including HR, Finance, and Technology, to surface practical, high-value AI opportunitiesTranslate operational and commercial problems into defined AI use cases with clear business cases, success criteria, and measurable outcomesPrioritize based on business impact, data readiness, and execution feasibility rather than technology noveltyServe as the primary point of contact for business stakeholders throughout the lifecycle of each AI initiativeHANDS-ON DELIVERY & SOLUTION EXECUTIONLead end-to-end delivery of AI solutions from scoping and design through build, testing, deployment, and adoptionHands-on in prototyping, solution design, and early-stage delivery to accelerate outcomes, while leveraging vendors and partners for scaled executionDeploy and manage AI applications including predictive analytics, optimization models, generative AI tools, and automation use casesEnsure solutions are production-grade: explainable, reliable, secure, and embedded into real operational workflowsManage vendors and contractors used to extend delivery capacity, maintaining accountability for quality and outcomesAI PROGRAM COORDINATIONSupport the regional AI program co-led with the Regional Transformation team (Carey Boone), executing against the defined pilot portfolio and roadmapManage delivery across confirmed pilots including Lead Management AI and AI-Enabled Warehouse Planning, and support expansion of the portfolioCoordinate with Group Technology (Sangam Reddy, Anand Xavier, Chacko Verghese's organizations) to align regional delivery with global AI standards, shared platforms, and approved toolingMaintain a disciplined, outcome-driven delivery approach with clear tracking of value realized vs. projectedREGIONAL AI GOVERNANCE & BU COORDINATIONMaintain visibility across AI activity happening at the business unit and country level throughout the Americas region, whether centrally initiated or locally drivenEstablish a lightweight coordination model that allows BUs and country teams to pursue AI initiatives while ensuring alignment with regional standards, security requirements, and enterprise architecturePrevent duplication. Where the same problem is being solved in multiple locations, consolidate, share, or standardize the approach rather than allowing parallel efforts to divergeDefine and communicate clear standards for how AI solutions should be built, evaluated, and operated in the region, covering data handling, security, model governance, vendor selection, and integration patternsAct as the regional point of coordination with Group Technology on AI standards and approved tooling, translating global requirements into practical guidance for BU and country teamsSupport and enable BU-level execution where it makes sense. The goal is not central control of everything but ensuring that distributed execution happens in a consistent, secure, and scalable wayIdentify opportunities to promote reuse of solutions, components, or vendor relationships across business units to reduce costs and accelerate deliveryPLATFORM & INFRASTRUCTURE COLLABORATIONWork within the Core Platforms team to ensure AI workloads have appropriate infrastructure, tooling, security controls, and operational supportAlign AI solution design with existing platforms including Oracle Fusion, Cargoes Runner, Zodiac, and approved cloud environmentsFlag dependencies, constraints, and integration requirements early and work through them proactivelyDATA ENABLEMENTIdentify and document data requirements for each use case, working with data owners across business and technology to ensure access, quality, and readinessMaintain working knowledge of the Americas data landscape including key sources, gaps, and governance constraintsPartner with Group and Enterprise teams on data governance and quality practices required to support AI deliveryADOPTION & CHANGE ENABLEMENTDrive genuine adoption of AI solutions, not just deployment. Ensure business users understand, trust, and embed AI outputs into their decisions and workflowsDevelop lightweight training and enablement materials tailored to business audiences, not technical teamsIdentify and resolve adoption barriers proactively, escalating where neededINFLUENCE & STAKEHOLDER MANAGEMENTNavigate a complex, matrixed environment involving Americas regional leadership, Group Technology, and global functional pillarsInfluence without direct authority by earning credibility through delivery, communication, and follow-throughRepresent Americas AI delivery in cross-functional and Group-level forums as requiredSCOPE & BOUNDARIESThis role owns AI delivery and adoption in the Americas region. It does not own Group AI strategy, global platform standards, or core infrastructureAI initiatives are delivered through and aligned with the Regional Transformation governance process and Business PMOThe role starts as an individual contributor. It may grow to include direct reports as the function scalesUse of external partners and contractors is expected and should be managed with clear scope, quality standards, and accountabilityQUALIFICATIONS, EXPERIENCE AND SKILLSBachelor's degree in Technology, Computer Science, Data, Engineering or related fieldAdvanced degree a plus but not required if experience is strong8 to 12 years of technology experience, with at least 3 to 5 years focused on AI, machine learning, or advanced analytics in an applied enterprise contextDemonstrated track record of delivering AI or analytics solutions into production environments in complex organizations, beyond proof of conceptsExperience working directly with business stakeholders to define problems, design solutions, and drive adoptionExperience managing external vendors, system integrators, or contractors in a delivery capacityExposure to logistics, supply chain, ports, warehousing, or asset-intensive operations is a strong advantageExperience operating in a global matrixed organization and working effectively with centralized technology teams is highly valuedPlease note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.ABOUT DP WORLDTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.WE MAKE TRADE FLOWTO CHANGE WHAT'S POSSIBLE FOR EVERYONE.DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.#LI-EY3 #LI-Hybrid