Customer Care Advocate II - FRENCH SPEAKING

Work Model You'll work in a hybrid model, onsite at your designated Regal Rexnord location at least 3 days per week (Monday‑Thursday), with flexibility to work remotely up to 2 days, including Friday. Position Customer Care Advocate Location: Milwaukee, WI - HQ Remote Type: Hybrid (3 days in office, 2 days remote) Position Overview This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead‑time, terms and conditions guidelines and policies, credit/debts, etc. Key Responsibilities Perform basic daily account management tasks Respond to email and phone inquiries Process customer orders Process customer claims Complete daily reports Research and process customer credits and debits Assist in writing department SOPs and work instructions and coach other CSRs on SOP and work instruction creation Triage and process customer orders Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests Provide customer documents such as policies, forms, engineering drawings, wiring diagrams, etc. Identify and take action on continuous improvement opportunities Actively participate in daily Gemba calls Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions Participate in user testing to improve department processes Assist in special projects and Kaizen events Help train, job shadow, and mentor new hires Professional Experience / Qualifications The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions. This individual must have the passion, energy, adaptability and intellectual curiosity necessary for a fast‑paced, growth‑driven environment. Be able to employ forward thinking and a continuous improvement mindset. Required Skills and Qualifications Requires a high school diploma or equivalent and 2‑3 years of related experience Conversationally fluent in French to service French‑speaking customers Experienced Microsoft Office; Excel, Word, O365 Strong multitasking and prioritization skills Practices a continuous improvement mindset Enjoys relationship building with customers No sponsorship available – candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization Preferred Skills and Qualifications Bachelor's degree preferred Customer service experience within manufacturing strongly preferred Previous experience with process improvements, Kaizens and/or projects preferred Preferred experience with Oracle or another ERP software Preferred experience with Microsoft Dynamics 365 or another CRM tool Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affi­rmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e‑mail View email address on click.appcast.io. #J-18808-Ljbffr