Retail Sales Associate--Housewares

Job Description

Job Description

Benefits:

• 401(k) matching
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Employee discounts

You might be a great fit if…

• You enjoy serving others as we would like to be served. 
• Making the best even better.
• You enjoy making a difference in your community. 
• You enjoy helping others and interacting with customers from all over the world.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:
Retail Sales Associates are expected to maintain a positive representation of by providing an outstanding customer service experience consistent with company values. The main task of a housewares sales associate is to assist customers and maintain a clean and efficient sales floor in our housewares department. They should be willing to continually learn and expand their knowledge of the retail industry in a tourism-forward community. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

• Meet and greet customers as they walk in the door.
• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Oversee all register transactions, processing of customer purchases, and handling of any refunds pursuant to Yoder's Hardware standards. 
• Manage inventory including quantity-on-hand and locations.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Face and front product, restock shelves throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Assist with displaying merchandise. 
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.

Qualifications:

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Fluency in computers and keyboarding, including knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry. 
• Strong math, reading, writing, and communication skills.
• Able to work a flexible schedule, including including rotating Saturdays and holidays as needed.

Goals: 

• Boost overall sales by closing the sale, and promoting the store’s loyalty program and add-on sales.
• Continually expand knowledge of Housewares department in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts