Dispatcher Lead - ComTrans

Job Summary The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities. Starting hourly pay for this position will be $23.00. Essential Functions/Duties Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance. Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met. Monitor phone queues and communicate with providers and community partners to resolve service‑related issues. Accurately complete all shift paperwork, including status and call time reports. Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations. Perform other duties as assigned. Qualifications Minimum 1 year of experience within a Communications Center/leadership role. Phone correspondence and customer service experience. Education High School Diploma or equivalent (GED). Skills Strong personnel management and staff development skills. Effective oral and written communications skills. Effective interpersonal and problem‑solving skills. Effective time‑management and organizational skills. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. #J-18808-Ljbffr COMTRANS OF OREGON, LLC