Engineering Project Specialist II

Shift : Monday–Friday, standard first-shift business hours Employment Eligibility : W2 employment only; not open to C2C, 1099 arrangements, or visa sponsorship The Engineering Project Specialist II will serve as a Resident Engineer, delivering both proactive and reactive technical support in alignment with service level agreements. This role is responsible for maintaining high levels of customer satisfaction by ensuring proper alignment between business needs and technical solutions. The position requires strong technical expertise, collaboration, and the ability to support network performance, reliability, and continuous improvement. Key Responsibilities Conduct network discovery sessions to gather requirements and understand existing environments Align with customer organizational structure, support processes, and operational procedures Test and validate new network designs, features, and functionality in lab and production environments Implement patches, upgrades, and fixes, ensuring proper performance across all environments Troubleshoot network and hardware issues, managing cases through resolution Coordinate hardware replacements and manage Return Material Authorizations (RMAs) Provide regular reporting on project status, network health, and issue resolution Facilitate technical workshops to review network performance, challenges, and solutions Train customer teams on configuration, operation, and best practices for network technologies Assist in developing and maintaining network operating and equipment procedures Support production environments and contribute to best practice development Collaborate with peer engineers to mitigate risks during upgrades and network changes Expand technical expertise across additional networking technologies Qualifications Minimum 5 years of experience designing, implementing, and supporting large-scale IP networks Strong hands-on experience with JUNOS CLI Experience with QFX and EX platforms, including switching and routing technologies Enterprise or data center experience, including EVPN/VXLAN environments Proficiency in routing protocols including BGP (eBGP and iBGP) and OSPF Experience with Mist Wireless Assurance and related technologies Familiarity with EZ-LAG and similar configurations Knowledge of automation tools and frameworks, including Ansible, YAML, JSON, and Python scripting Experience with Juniper PyEZ or equivalent automation platforms Strong troubleshooting and analytical problem-solving skills Ability to communicate effectively with both technical teams and executive stakeholders Experience supporting network upgrades, maintenance windows, and infrastructure changes Strong presentation, documentation, and customer-facing skills Preferred Qualifications Relevant technical certifications such as JNCIS, JNCIP, JNCIE, JNCIS-MistAI (Wired/Wireless), CCNP, or CCIE Hands‑on experience with Mist access points, Marvis AI, and the Mist web‑based UI Experience developing and maintaining operational and fault diagnosis procedures Knowledge of network performance monitoring and health assessment Experience with implementation planning, migrations, and upgrade validation Familiarity with support case management and escalation processes Experience working with APIs and web‑based network management interfaces Ability to provide ongoing knowledge transfer and technical guidance to stakeholders #J-18808-Ljbffr ICON Consultants, LP