Front Desk Agent

Rosen Hotels & Resorts

Summary:

The Front Desk Agent is responsible for greeting and registering guests, providing exceptional customer service, and handling guest accounts at the end of their stay. They must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.

Responsibilities:

Welcome and register guests with a friendly demeanor.
Provide information about hotel amenities and services.
Handle guest inquiries and resolve issues promptly.
Manage check-ins, check-outs, billing procedures, and same-day reservations.
Maintain accurate guest records and payment transactions.
Issue room keys and room location directions.
Answer the phone in compliance with company standards.
Be knowledgeable of the property and surrounding area to make entertainment and dining suggestions to guests.
Comply with the company's drug-free and tobacco/nicotine-free policies.
All other duties as assigned.

Experience/Qualifications:

Previous experience in customer service or hospitality preferred.
Strong interpersonal and communication skills.
Ability to handle and resolve guest complaints or concerns professionally.
Detail-oriented with the ability to multitask in a fast-paced environment.
Proficiency in using hotel management systems or reservation software is a plus.
Ability to stand for extended periods of time.
Ability to lift 25 lbs. frequently and up to 50 lbs. infrequently.
Must be able to legally work in the USA.

Education and Certification(s)/License(s):

High school diploma or equivalent preferred.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

Affordable Health and Dental Insurance
On-site Medical Center
Competitive Compensation
Holiday Pay
Paid Vacation
Paid Personal Days
Tuition Reimbursement
Higher Education Scholarships
401(k) Retirement Savings Plan
Childcare Financial Assistance
Hospitality and Dining Discounts
Family Outreach Center
and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.

Apply

Vacancy posted 3 days ago

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