Senior Technical Program Manager

About us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform. What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency. We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world, and we’re just getting started. About This Role Kenect is seeking an experienced Senior Technical Program Manager to lead the planning, coordination, and successful delivery of programs supporting our AI platform. Reporting to the Manager of Program Management, you'll partner with a fully remote development team and cross-functional stakeholders to keep initiatives moving forward, priorities aligned, and projects on track. In this role, you'll take ownership of program execution, facilitate Agile development processes, proactively manage risks, and remove obstacles that could impact delivery. You'll use tools such as Jira, Confluence, and Excel to provide visibility into progress, strengthen team processes, and ensure accountability throughout the development lifecycle. We're looking for someone who thrives in a fast-paced SaaS environment, brings structure to complex initiatives, and knows how to balance technical priorities with business objectives. You'll be a trusted partner to engineering teams and leadership, helping turn strategic goals into measurable results. What You Will Be Doing Lead the planning, coordination, and execution of multiple technical programs supporting Kenect's AI platform, ensuring alignment with organizational priorities and business objectives. Partner with engineering teams, leadership, and cross-functional stakeholders to establish program goals, define deliverables, and maintain clear timelines and expectations. Organize and facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives. Proactively identify and remove blockers, resolve challenges, and help development teams maintain momentum and meet delivery commitments. Develop and maintain program plans, project schedules, milestones, and success metrics to monitor progress and drive accountability. Identify program risks, dependencies, and potential delays, implementing proactive mitigation strategies to minimize their impact. Support fully remote development teams by fostering effective communication, collaboration, transparency, and accountability across locations and time zones. Utilize Jira, Confluence, and Excel to track deliverables, maintain documentation, monitor performance, and provide meaningful reporting to stakeholders. Establish and continuously improve program management processes, Agile practices, and documentation standards to support efficient and consistent execution. Coordinate competing priorities and cross-functional dependencies to ensure teams remain focused on the highest-impact initiatives. Communicate program status, milestones, risks, and changes to leadership and stakeholders, ensuring visibility and alignment throughout the development lifecycle. Drive continuous improvement by identifying opportunities to streamline workflows, improve team efficiency, and strengthen program delivery. Skills & Qualifications 5+ years of experience working within a product or technology organization, including experience in a SaaS environment. Proven experience managing technical programs or projects, preferably supporting software development or engineering teams. Strong understanding of Agile/Scrum methodologies, with hands‑on experience facilitating sprint ceremonies and supporting sprint‑based software delivery. Experience working with fully remote or distributed teams, with the ability to build trust, maintain accountability, and promote effective collaboration. Proficiency with Jira, including boards, sprints, epics, and reporting; Confluence for documentation and collaboration; and Excel for tracking and analysis. Demonstrated ability to manage multiple programs, competing priorities, timelines, and cross-functional dependencies. Strong problem‑solving and analytical skills, with the ability to anticipate risks, resolve obstacles, and develop practical solutions. Excellent written and verbal communication skills, with the ability to clearly communicate technical information, program updates, and business priorities to diverse audiences. Ability to influence stakeholders, build relationships, and drive results without direct authority. Strong organizational skills, attention to detail, and a proactive approach to planning, execution, and continuous improvement. Comfortable navigating ambiguity, adapting to changing priorities, and taking ownership of outcomes in a fast‑paced environment. Bachelor's degree in a related field or equivalent relevant experience; advanced degree or professional certifications in program management or Agile methodologies are a plus. Our Company Values We Hope You Showcase Unwavering Customer Obsession See it, Solve it, Get it Done Build, Adapt, Win What Kenect Offers! Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law. #J-18808-Ljbffr Kenect