Customer Success Manager

Job Description

Job Description

Join the herd! Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate about helping our clients maximize the value of our products and services, ensuring their long-term success and satisfaction. This role requires a blend of technical understanding, relationship management, and a proactive approach to customer engagement.

Responsibilities:

• Client Relationship Management: Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor.
• Onboarding & Training: Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding, training and support team, to ensure successful adoption of Oryx across all offices and users.
• Product Adoption & Utilization: Monitor client engagement and product usage, identifying opportunities to increase adoption, feature utilization, and overall client satisfaction.
• Proactive Engagement: Proactively reach out to clients to discuss their needs, gather feedback, and offer solutions that align with their business goals.
• Issue Resolution: Serve as an escalation point for client issues, working closely with technical support and product teams to ensure timely and effective resolution.
• Renewals & Upselling: Collaborate with growth sales teams to identify potential upsell and cross-sell opportunities, and manage client renewals to ensure high retention rates.
• Feedback & Advocacy: Collect and synthesize client feedback to inform product development and improvement initiatives. Encourage satisfied clients to become advocates for our brand.
• Performance Reporting: Track and report on key customer success metrics, including client health scores, retention rates, and satisfaction levels.

Need to Have:

• Excellent communication, interpersonal, and presentation skills.
• Bachelor's degree or equivalent professional experience.
• Experience in client-facing roles (examples: customer success, account management, or consulting).
• Proven ability to build and maintain strong client relationships.
• Proactive problem-solver with a strong customer advocacy mindset.
• Ability to manage multiple client accounts and competing priorities in a fast-paced environment.
• Willingness to travel occasionally for client visits or industry events.
• Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot).

Nice to Have:

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
• Experience in customer success, account management, or client services within a SaaS company.
• Experience in the dental or healthcare technology industry.
• Familiarity working in a SaaS environment.
• Strong understanding of dental practice operations and workflows.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with the leading dental technology in the market.
• A collaborative and supportive team environment.
• Professional development and growth opportunities.

Why Join Oryx?

At Oryx, we’re on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you’ll be at the heart of that mission, ensuring our customers succeed, love using Oryx, and grow with us. You’ll have the opportunity to build deep client partnerships, drive adoption and outcomes, and directly shape how dental practices experience the future of technology.

To Apply:

If you’re excited about supporting clients in their journey with a cutting-edge dental software platform, we’d love to hear from you!