FT Lead PFS - 6474

Retail Store Positions

At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community.

The primary purpose of this position is to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers.

Duties and responsibilities include:

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for all training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Qualifications include:

• Meets minimum age requirements (based on state regulations)
• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job
• Excellent interpersonal, organizational, communication, and customer service skills
• Problem solver who is willingness to learn multiple tasks and technical requirements
• Ability to use computers and other communication systems required to perform job functions

Physical requirements include:

• Shift hours: Minimum 4-hour shift or more depending upon business needs
• Job cycles: Continual max
• Lift/carry: 50 lbs.
• Stand 55%, sit 0%, walk 45%
• Category IV: Lifting, carrying, P/P up to 50 lbs.
• Max pull static: 20 lbs.
• Perform repetitive hand motions using various equipment
• Frequently reaching at waist level and occasionally above shoulder or below waist level
• Can gather up to five shopping carts at a time and push them to designated areas
• Sufficient visual acuity to read display screens, check ID cards, PC screens, invoices, etc.
• Exposure to weather conditions

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.