Patient Access Representative

Job Description Job Title: Client Access Representative Location: Hannibal, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM Job Summary Are you a passionate and dedicated individual looking to make a positive impact in the lives of patients? Join our team at Centerstone as a Client Access Representative! As a Client Access Representative, you’ll be responsible for performing complex clerical support functions within clinician office practices, ensuring high levels of public contact with clients/patients. You’ll provide excellent customer service, consistently meeting or exceeding department goals and expectations. Our ideal candidate is passionate about client interaction, thrives under pressure, and possesses excellent communication and organizational skills. Key Responsibilities Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details. Schedule clinicians’ appointments and confirm client benefits and eligibility. Manage appointment changes, cancellations, and no‑shows according to the established process. Work with clients, families, and staff to resolve any problems during the visit. Request, prepare, and ensure the completeness of client health records. Collect payments, provide receipts, and ensure transactions are accurately recorded. Verify and coordinate client referrals. Manage the electronic medical records system effectively. Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services. Maintain the general appearance of the reception area, ensuring it is welcoming for clients. Participate in quality improvement programs and service monitoring initiatives. Perform additional duties and projects as assigned by leadership. Education and Experience Qualifications High school diploma or GED required. Previous customer service experience preferred. Additional Qualifications Excellent oral, written, and interpersonal communication skills. Strong customer service orientation. Ability to multitask while maintaining a team‑player mentality. Excellent organization and typing skills. Reliable transportation to the assigned area. Benefits Employee benefits package – health, dental, vision, retirement, life, & more Competitive 403(b) Retirement Savings Plan – up to 5% match for Part‑Time and Full‑Time employees Company‑paid basic life insurance 29 Days of PTO for Full‑Time employees Emergency Medical Leave Program Flexible Spending Accounts – healthcare and dependent child‑care Health & Wellness Program Employee Assistance Program (EAP) Employee Discount Program Paid time off: full‑time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full‑time employees receive health, dental, vision, retirement, life, & more Top‑notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well‑being, values you as human being, and encourages your health and happiness We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace. #J-18808-Ljbffr