Front Office Manager - Hampton Inn & Suites, Stephenville TX

Position: Front Office Manager Location: Hampton Inn & Suites, Stephenville, TX About Us: Hampton Inn & Suites in Stephenville, TX is a reputable hotel dedicated to providing exceptional hospitality and comfort to our guests. We pride ourselves on delivering outstanding service and creating memorable experiences for every visitor. Job Description: We are currently seeking a highly organized and customer-focused Front Office Manager to join our team. The Front Office Manager will oversee all aspects of the front desk operations, ensuring seamless check-in and check-out experiences for guests, managing reservations, and coordinating with other departments to meet guest needs. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering top-notch service. Responsibilities: Manage front desk operations, including check-in, check-out, and guest inquiries. Train, supervise, and motivate front desk staff to provide exceptional service. Ensure efficient handling of reservations, cancellations, and room assignments. Maintain accurate records of guest information, room availability, and financial transactions. Resolve guest issues and complaints promptly and professionally. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Oversee cash handling procedures and reconcile daily transactions. Monitor and manage room inventory to maximize revenue and occupancy. Implement and enforce hotel policies and procedures to maintain safety and security standards. Stay updated on industry trends and best practices to continuously improve service quality. Job Requirements: Minimum of 3 years' experience in a Front Desk Manager or Reception Manager role. Profound experience in customer service, office management, and basic bookkeeping procedures. Familiarity with office machines such as fax machines and printers. Strong proficiency in MS Office, particularly Excel and Word, along with fluency in English (both oral and written). Excellent communication and interpersonal skills to interact effectively with visitors and staff. Strong organizational, multitasking, and problem-solving abilities. High School diploma required; additional certifications will be considered a bonus. Benefits: Competitive salary commensurate with experience. Health, dental, and vision insurance options. Paid time off and holiday pay. Opportunities for career advancement and professional development.