Service Writer

Job Description

Job Description

Company Overview: Join Outdoor Equipment Co. , a family-owned, Michigan-grown company that has been a trusted name in outdoor equipment sales for years. We specialize in a diverse range of outdoor products, including but not limited to zero-turn mowers, tractors, motorcycles, ATVs, side-by-sides, boats, and jet skis. Our reputation is built on quality, customer service, and a commitment to our community. As we continue to grow, we're seeking a motivated, enthusiastic person to join our team and help our customers enjoy the outdoors like never before.

We are currently looking for a Parts and Service Consultant to join our dynamic team. If you're passionate about outdoor equipment, enjoy working with customers, and have a strong understanding of parts and service, we want to hear from you!

Job Overview: As a Service Writer, you will play a vital role in supporting our customers by providing expert advice and efficient solutions for their service and parts needs. You will work directly with customers to identify and source the appropriate parts, schedule service appointments, and provide guidance on maintenance and repair for outdoor equipment such as lawn mowers, chainsaws, generators, and more.

Key Responsibilities:

• Assist customers in identifying parts and service needs for a wide range of outdoor equipment
• Provide expert advice and solutions for troubleshooting equipment issues
• Coordinate repair services, schedule appointments, and follow up on progress
• Schedule Picks-up and Deliveries of units and parts
• Communicate clearly with customers regarding service timelines, pricing, and recommendations
• Maintain detailed service records and manage warranty information
• Stay up to date on product knowledge, industry trends, and new equipment
• Provide exceptional customer service, both in-person and over the phone
• Collaborate with service technicians to ensure timely and accurate repairs
• Ensure a clean and organized work environment

Qualifications:

• Previous experience in parts consulting, service coordination, or a related field (preferably in outdoor equipment, power tools, or machinery)
• Strong knowledge of outdoor equipment, tools, and machinery (lawn mowers, chainsaws, generators, etc.)
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Ability to work in a fast-paced, team-oriented environment
• Proficient with computer systems and parts lookup software
• High school diploma or equivalent; technical certifications or training is a plus
• Lightspeed Evo experience is a plus

Benefits:

• 401(K)
• Health, dental, and vision insurance
• Employee discounts
• Opportunities for professional growth and advancement
• A fun, collaborative, and supportive work environment