TRAINING MANAGER, ENVIRONMENTAL SERVICES AND PATIENT EXPERIENCE

Environmental Services (EVS) Training ManagerThe Environmental Services (EVS) Training Manager is responsible for ensuring all new and current frontline associates are fully prepared to deliver exceptional cleaning quality, safety, and patient experience standards within a hospital setting. They will lead hands-on training, ongoing staff development, patient experience rounding, and housekeeper performance observations, while leveraging corporate training initiatives to guide daily instruction. This role demonstrates strong communication, organization, and leadership while serving as a key connection between frontline associates, EVS leadership, and corporate training partners.Key Responsibilities:Plan, coordinate, and deliver new-hire training for hourly associates and management trainees through individualized coaching, small-group sessions, and hands-on instruction on the floorEnsure associates are trained to independently perform cleaning tasks to standardsSupport patient experience initiatives through direct engagement and observation of cleaning qualityServe as a key resource for retraining, staff development, and consistent EVS practicesManage a balance of administrative responsibilities and trainingProvide clear communication and feedback loops to salaried EVS managersUse corporate training initiatives to develop and guide daily training contentCustomize training documentation, forms, and tools to meet site-specific needsPrepare monthly reports outlining training activity, participation, and performance statisticsServe as a liaison with other Training Coordinators, Corporate HR, and Corporate Training teamsConduct housekeeper performance observations; identify gaps and provide retraining as neededFacilitate training huddles, monthly town hall training topics, and ongoing educationParticipate in patient rounding to support patient satisfaction and service recoveryCollaborate with the Office Manager and salaried managers for administrative tasks and sign-offsProvide performance feedback and training updates to leadership.Additional duties as assignedQualifications:Associate or Bachelor's Degree preferred3 years of relevant experience, ideally in training, environmental services, hospitality, or healthcare support rolesStrong communication abilities, both written and verbalAbility to multi-task and establish effective priorities in a dynamic, fast-paced environmentDemonstrates initiative, responsibility, leadership, and flexibilityAbility to remain organized and engaged while managing multiple responsibilitiesExperience training or working with large teams and diverse workgroupsProficient computer skills to include various computer programs, Microsoft Office programs, e-mail and the internetAssociates at Touchpoint are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. are accepted on an ongoing basis.Touchpoint maintains a drugfree workplace.