Detailers - All levels

Job Description

Job Description

Descriptive Summary

The Detailer 1 will clean vehicles according to company standards or client specifications, which may include performing detail inspections, thoroughly washing, buffing, and waxing exteriors, and vacuuming, steaming, and deodorizing interiors. A Detailer 1 is an entry-level position and requires management review and inspection of all work performed.

Key Performance Indicators

Measurable tasks that are key to indicate the performance level in this role:

• Clean interior and exterior of the vehicle to Ziebart® quality standards
• Steam the engine compartment of vehicles.
• Apply wax to the exterior of the vehicle.
• Apply polish to the chrome and rims on the vehicle.
• Cleans headlights, brake lights, and taillights.

Core Functions

List the core functions of the position:

• Shampoos carpets and upholstery.
• Vacuums floors and seats.
• Cleans and vacuums the trunk.
• Cleans out ashtrays and cup holders.
• Cleans and conditions vinyl and leather.
• Cleans all trash, debris, and dirt from the interior of the vehicle.
• Cleans instrument panels.
• Cleans all dirt, grease, and tar from the exterior of the vehicle.
• Reconditions the vehicle’s exterior which includes trim, molding, and chrome surfaces.
• Cleans all glass on the vehicle, inside and out, with the appropriate type of rag and cleaning solution.
• Cleans all mirrors.
• Steams the engine.
• Removes grease from the engine and other parts under the hood.
• Waxes and buffs vehicles after washing.
• Applies chemicals to surfaces to protect against spots and stains.
• Dries floor mats.
• Cleans and polishes wheel rims.

Winning Behaviors, Competencies, and Skills

Define behaviors and values:

Personality and communication (soft skills):

• Ability to work as a team
• Ability to communicate with Supervisor when directions are not clear.

Hard skills:

• Ability to learn and work toward fully executing the Ziebart® quality standards within the department.
• Ability to learn the maintenance and procedures for each service performed.
• Proven ability to follow management instructions on how to perform aspects of services.
• Ability to read and understand a work order.