Clinical Services Consultant

Job Description

Job Description

The Clinical Services Consultant serves as a clinical and technical leader, driving the implementation and adoption of healthcare technology solutions across care environments. In partnership with cross-functional teams and customers, this role promotes clinical excellence, informs system design, executes strategic education initiatives, delivers comprehensive end-user support, and elevates the customer experience. The consultant also leads ongoing hardware and software training efforts, triages service tickets, and collaborates with the Service Department to manage change requests. Success requires deep clinical workflow insight, strong instructional capabilities, technical expertise, best in class customer service, and a track record of delivering high-impact, user-centered learning experiences. The annual salary range for this role is between $70,000 - $80,000 annually, commensurate on relevant education, related experience, and other factors.

Key Responsibilities

• Serve as the primary clinical point of contact for internal teams and a trusted advisor to customers, providing guidance on clinical workflow design, best practices, and effective system utilization within project scope
• Conduct and document needs assessments for both customer-facing and internal use
• Develop and deliver tailored education plans with Clinical Champions and nursing education teams
• Support go-live planning, hardware and software training, and execution in collaboration with cross-functional teams
• Drive change management efforts to ensure adoption and solution utilization
• Partner with Project Managers to track milestones, communicate risks, and manage change requests
• Support the translation of clinical requirements into system configurations with Technical Services/Technicians
• Lead and support the implementation of multiple technology solutions across diverse sites and regions
• Collaborate with operations, product, and leadership teams to support strategic initiatives and continuous improvement efforts
• Contribute to the development and standardization of clinical processes, workflows, and tools for both internal and external stakeholders
• Travel as needed to support site assessments, training delivery, and go-live activities

Qualifications

Required:

• High school diploma or equivalent
• 1–3+ years of experience in a healthcare setting

Preferred:

• Registered Nurse (RN) degree
• Experience in education, training, or instructional delivery
• Prior experience in a customer-facing or consulting role
• Relevant clinical licensure or Lean certification

Skills & Competencies:

• Ability to manage multiple priorities and work independently in a fast-paced environment
• Strong communication, facilitation, and training skills
• Exceptional customer service
• Advanced clinical and technical expertise
• Excellent critical thinking and problem-solving abilities
• Adaptable and able to quickly reprioritize in dynamic environments
• Proven ability to influence and drive change across diverse teams
• Highly effective at organizing work and managing time efficiently
• High level of professionalism and adaptability

Work Environment & Travel:

• The work environment includes office, home office, job sites, hospital settings, and virtual meetings, with an emphasis on in-person engagement with customers
• 20-30% travel required
• Must have reliable transportation

Physical Requirements (if applicable):

• Ability to perform physical activities including prolonged sitting, standing, bending, and repetitive hand use
• Ability to lift and carry up to 20 lbs. occasionally
• Must meet and maintain all customer onsite requirements, including background checks, drug and alcohol screenings, required vaccinations, and health screenings
• Maintain a clear drug and alcohol screening protocol.

Travel Requirements:

• As needed, approximately 20-30%.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Equal Opportunity Statement:

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.