Health Services Clinic Manager (RN)

Job Description

Job Description

The Health Services Clinic Manager (RN) is a BSN-prepared registered nurse responsible for coordinating comprehensive patient care, providing health education and self-management support, and overseeing day-to-day clinical and operational functions. 

The Health Services Clinic Manager (RN) serves as a key link among patients, providers, specialists, community resources, and clinic staff. The position combines direct patient care, care coordination, health education, population health, quality improvement, staff leadership, workflow management, and clinic operations, with a focus on providing timely, safe, culturally responsive, equitable, and patient-centered care, particularly for underserved, uninsured, and underinsured populations.

Essential Functions:

1. Patient Care Coordination & Clinical Support

• Coordinate comprehensive care for patients with acute, chronic, complex medical, and social needs, including assessment, triage, care planning, transitions of care, and follow-up.
• Review clinical information, including medical records, laboratory and diagnostic results, referrals, and hospital/ED discharge information, to identify and address follow-up needs.

• Coordinate referrals, diagnostic testing, medications, and communication among patients, providers, pharmacies, specialists, hospitals, and community resources.
• Identify high-risk patients and barriers to care and implement appropriate interventions to improve access, adherence, continuity, and outcomes.
• Support medication reconciliation and adherence and follow up on abnormal results in accordance with provider recommendations and clinic protocols.
• Maintain timely, accurate, and complete documentation in the EHR and appropriately escalate urgent or emergent clinical concerns.

2. Health Education & Patient Engagement

• Provide individualized, culturally and linguistically appropriate education related to diagnoses, medications, treatment plans, prevention, nutrition, physical activity, and healthy lifestyle behaviors.
• Support chronic disease prevention and management and promote preventive care, including immunizations, screenings, and health maintenance.
• Help patients establish achievable self-management goals and use evidence-based approaches, including motivational interviewing, to support behavior change and treatment adherence.
• Develop or adapt patient education materials and participate in group education, community health programs, and outreach activities as appropriate.

3. Clinic Operations & Staff Leadership

• Oversee and coordinate daily clinical operations and patient flow in collaboration with the Medical Director and COO to promote safe, efficient, and patient-centered care.
• Supervise, train, mentor, and support clinical support staff as assigned, including delegation, competency development, performance feedback, and accountability.
• Develop, implement, and maintain clinical workflows, protocols, standing orders, safety procedures, and operational processes.
• Coordinate staffing, scheduling, clinic readiness, supplies, equipment, medications, vaccines, and emergency resources.
• Promote effective communication and teamwork across clinical, administrative, and volunteer staff and identify and resolve operational or workflow issues.

4. Quality Improvement, Population Health & Patient Safety

• Monitor clinical, preventive, operational, and population health measures and identify gaps in care or opportunities for improvement.
• Conduct or support patient outreach, chart audits, quality assurance activities, and interventions to improve completion of screenings, laboratory monitoring, referrals, immunizations, and chronic disease care.
• Participate in quality improvement, patient safety, and evidence-based practice initiatives and track relevant outcomes and metrics.
• Assist with regulatory, accreditation, grant, and programmatic reviews and support implementation of organizational quality and safety priorities.

5. Compliance, Risk Management & Professional Practice

• Practice within the RN scope of practice and comply with applicable federal, state, and local laws, regulations, and professional standards.
• Maintain compliance with HIPAA, OSHA, infection prevention and control requirements, and organizational policies.
• Promote patient confidentiality, safety, accurate documentation, appropriate clinical escalation, and timely reporting of incidents or safety concerns.
• Collaborate with leadership to develop, implement, and update clinical policies and procedures and support organizational risk-management and compliance activities.

Competency (knowledge, skills, abilities): 

Strong clinical assessment, nursing judgment, critical-thinking, and problem-solving skills. Knowledge of primary care, chronic disease management, care coordination, and preventive health. Excellent organizational, communication, and interpersonal skills. Ability to work effectively with individuals from diverse cultural, socioeconomic, and linguistic backgrounds. Understanding of health literacy and culturally responsive care. Ability to prioritize competing clinical and operational responsibilities and work independently and collaboratively. Proficiency with EHR systems and standard office technology. Commitment to confidentiality, professional boundaries, and the mission of nonprofit/community healthcare.

Supervisory Responsibilities:

The Health Services Clinic Manager (RN) provides clinical leadership and mentorship to assigned staff and serves as a clinical resource for the care team. Responsibilities include appropriate delegation, coaching and feedback, conflict resolution, promoting teamwork and accountability, and supporting patient safety, quality, and service standards in collaboration with the COO and Medical Director.

Work Environment:

The position requires the ability to perform typical duties in an outpatient medical clinic, including sitting and standing for extended periods, walking throughout the clinic, communicating with patients and staff, using computers and telephones, and occasionally assisting with patient movement or other activities consistent with Health Services Clinic Manager (RN) duties. The employee may encounter individuals with infectious illnesses, emotional distress, or complex medical and social needs and is expected to follow appropriate safety and infection-control procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work:

This is a full-time position working 40 hours per week. Days and hours of work are flexible and are scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

Travel:

This position requires up to 10% travel. Occasionally travel is outside the local area and overnight.

Required Education and Experience:

Minimum of 2-3 years of professional nursing experience, preferably in primary care, family practice, community health, public health, care coordination, or a related setting. Experience with chronic disease management, patient education, and care coordination. 

Preferred experience in a federally qualified health center, free clinic, nonprofit clinic, safety-net healthcare, or similar setting, experience serving uninsured or underinsured populations, experience in population health, quality improvement, or care management, relevant certification in care coordination, case management, diabetes education, or another specialty, experience with grant-funded programs, community health initiatives, clinical protocols, workflows, or patient education programs and bilingual or multilingual skills relevant to the clinic's patient population.

EEO Statement:

It always has been and continues to be Barnabas Center’s policy that employees should be able to enjoy a work environment free from all forms of unlawful employment discrimination. All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without unlawful discrimination on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, or any other factor that the law protects from employment discrimination. Individuals will be selected for promotion based on skill and merit.

Additionally, Barnabas Center prohibits unlawful harassment of its employees, applicants, or independent contractors in any form. Complaints of unlawful employment discrimination or harassment should be reported as defined below. In cases where investigation confirms the allegations, appropriate corrective action will be taken, regardless of whether the inappropriate conduct rises to the level of any violation of law. No employee will suffer retaliation for reporting, in good faith, any violation of Company policy or unlawful discrimination, harassment, or retaliation.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.