CARE Specialist - Inforce Operations

CARE SpecialistDo you enjoy helping customers navigate important financial and insurance needs while delivering exceptional service? Are you energized by solving problems, managing detailed transactions, and creating positive customer experiences? Is being part of a culture where "We Do the Right Thing" and "We Courageously Shape Our Future Together" important to you? Guardian is seeking a CARE Specialist to support in-force operations for life and disability insurance products. In this role, you will serve as a key point of contact for customers, processing policy transactions while ensuring accuracy, compliance, and an outstanding service experience.You AreA customer-focused professional who enjoys helping others and takes ownership of resolving issues from start to finish. You thrive in a fast-paced environment, can adapt to changing priorities, and are comfortable balancing customer interactions with transactional work. You are detail-oriented, organized, and motivated to learn complex processes while maintaining a high level of accuracy. You enjoy collaborating with teammates, contributing ideas for improvement, and delivering exceptional service experiences that build trust and loyalty.You Have2+ years of experience in a customer service, banking, retail, hospitality, call center, or insurance environmentExperience processing customer transactions, account changes, or service requestsStrong communication skills across phone, email, and chat channelsAbility to navigate multiple computer systems and applications simultaneouslyStrong attention to detail and ability to maintain accuracy in a regulated environmentStrong problem-solving and decision-making skillsExperience working in a team-based environment and meeting productivity goalsYou WillDeliver outstanding customer experiences by proactively communicating with customers regarding policy requests and transaction status.Process financial and non-financial transactions including payments, policy changes, disbursements, beneficiary updates, and other service requests.Develop expertise in life and disability insurance products, operational processes, fraud controls, and risk management practices.Collaborate with teammates to meet quality, productivity, and customer satisfaction goals.Identify opportunities for process improvement and contribute ideas that enhance customer experience and operational efficiency.Reporting RelationshipsAs our CARE Specialist, you will report to a CARE Leader, who reports to a CARE Manager.LocationThe primary location for this position is Bethlehem, PA with a hybrid work arrangement (3 days onsite / 2 days remote).Travel0-10% travel may be required for this position.Salary Range:$49,260.00 - $73,890.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.Visa SponsorshipGuardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.