Merchandising Manager

A Taste of Who We Are:

Backed by a tireless commitment to high quality innovative culinary offerings and unparalleled client and guest services Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine the industrys source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Exceptional We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality We are tirelessly committed to providing the highest quality food beverages and service by anticipating our guests needs so they can count on memorable experiences every time.

Collaboration We prioritize working together with a shared vision and effective & transparent communication we unite as one team to achieve remarkable experiences.

Responsibility we hold ourselves accountable to be there for our team and clients to deliver what we say we will when we say we will and check in on progress along the way.

Innovation We are forward-thinkers always looking for new processes technologies and techniques to increase efficiencies and scalability to improve our services.

The Experience Youll Create:

The Merchandising Manager reports to the Director of Merchandising and is responsible for leading the execution of merchandising programs replenishment strategies route optimization planogram compliance and merchandising support activities across an assigned region of vending and micro-market locations. This role translates merchandising standards and priorities into consistent field execution that improves product availability sales performance inventory productivity and spoilage control.

The Merchandising Manager directly leads Merchandising Specialists and works closely with Operations Category Management Marketing and other cross-functional partners to support merchandising performance maintain service standards and drive continuous improvement. This position serves as the primary point of accountability for merchandising execution KPI performance and team development within the assigned region.

Merchandising Execution & Performance Management

• Lead execution of approved merchandising programs assortment changes seasonal initiatives promotional activations and remerchandising projects across assigned vending and micro-market locations.
• Ensure merchandising standards planograms and operational merchandising processes are consistently executed throughout the region.
• Monitor merchandising performance and identify opportunities to improve sales product availability inventory productivity and customer experience.
• Evaluate merchandising effectiveness and recommend improvements based on performance trends field observations and operational feedback.
• Support implementation of merchandising pilots process improvements and new merchandising initiatives.

Replenishment Inventory & Route Optimization

• Lead replenishment management activities to support appropriate product availability while minimizing spoilage and inventory inefficiencies.
• Review inventory performance product velocity sales trends stockout risks and spoilage trends across the assigned region.
• Oversee route scheduling processes to ensure vending machines and micro-markets receive service at appropriate frequencies.
• Recommend adjustments to route composition service schedules replenishment parameters and merchandising settings to improve route efficiency inventory productivity and service performance.
• Partner with Operations leadership to address service gaps inventory issues and execution challenges impacting merchandising performance.

Planograms Assortments & Merchandising Standards

• Ensure approved planograms assortments merchandising layouts and space allocation standards are properly implemented and maintained.
• Oversee execution of merchandising resets product transitions assortment updates seasonal changes and new business installations.
• Validate planogram compliance and identify opportunities to improve merchandising presentation product visibility and sales performance.
• Provide feedback to Merchandising leadership regarding assortment performance merchandising opportunities and execution challenges.
• Support continuous improvement of merchandising standards tools and execution processes.

Merchandising System Administration & Operational Support

• Ensure merchandising system data replenishment parameters service frequencies asset information and merchandising attributes are maintained accurately.
• Monitor merchandising-related operational requests and ensure timely resolution of issues affecting merchandising execution.
• Partner with Operations Technology and Merchandising leadership to address system issues process gaps and data integrity concerns.
• Support implementation testing and adoption of merchandising systems reporting tools and process enhancements.
• Utilize reporting and analytics tools to monitor performance and identify actionable opportunities.

Cross Functional Partnership & Business Support

• Partner with Operations leadership to support service execution inventory management and merchandising compliance.
• Collaborate with Category Management to provide field insights regarding product performance customer preferences assortment opportunities and merchandising effectiveness.
• Support new business openings market expansions client transitions and major merchandising initiatives.
• Partner with Sales and Operations teams to ensure merchandising programs align with customer expectations and operational capabilities.
• Participate in post-installation and grand opening reviews while communicating optimization opportunities.

Team Leadership & Development

• Lead coach develop and support a team of Merchandising Specialists while providing clear performance expectations and accountability.
• Establish priorities workload allocation and project assignments to ensure effective execution of merchandising responsibilities.
• Monitor team performance against established KPIs and provide regular coaching feedback and development planning.
• Support recruiting onboarding training and retention of merchandising team members.
• Foster a culture of accountability collaboration continuous improvement responsiveness and operational excellence.

Key Performance Indicators

• Gross Profit Margin Percentage
• Stockout Percentage
• Sales Performance
• Units Per Visit
• Spoilage %
• Reset Completion Rate
• Planogram Compliance %
• Route Efficiency
• Missed Service %

Ingredients for Thriving:

• Degree in Business Supply Chain Merchandising Retail Management Analytics or a related field (preferred).
• 5 years of experience in merchandising replenishment inventory management route operations retail operations food service convenience retail vending micro-markets or a related field.
• Prior leadership supervisory or team leadership experience.
• Strong understanding of merchandising principles replenishment processes inventory management route optimization and planogram execution.
• Strong analytical and problem-solving skills with the ability to interpret performance data and identify actionable opportunities.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Strong verbal and written communication skills with the ability to work effectively across multiple departments.

Leadership Profile

• Execution-oriented and results driven with a focus on accomplishing goals through disciplined follow-through.
• Possesses strong operational judgment and understands how merchandising decisions impact field execution.
• Data-informed and analytical using performance trends and business insights to drive decisions.
• Collaborative and responsive building effective partnerships across merchandising operations category management sales and support teams.
• Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Effective coach and people-focused leader who develops talent and creates accountability.
• Committed to continuous improvement innovation and operational excellence.

Savor the Benefits:

We offer a range of benefits for eligibles team members including:

• Health Coverage Medical Dental and Vision
• Voluntary Life/AD&D Short-Term and Long-Term Disability Critical Illness Parental Leave
• 401(k) with company match
• Paid Time Off
• Wellness Programs
• Referral bonus
• Additional Perks

To see a summary of current benefits please visit Experience:

Manager