Medical Office Manager - Physician Practice

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Position Summary

• Responsible for overseeing operations of the physician’s office including financial and clerical functions.

Principal Accountabilities

• Leadership Competencies: Business Acumen, Collaborates, Developing People, Focus on Results, Leading Effective Teams, Managing Change, Personal Leadership, and Strategic Thinking
• Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

Education

• Bachelor's Degree preferred

Licenses and Certification

• N/A

Experience and Skills

• Prior experience in a hospital or medical office setting preferred.
• Strong leadership and analytical skills.
• Ability to understand and interpret financial data, solid quantitative and qualitative skills.
• Ability to communicate effectively in a leadership role with clinical, business and administrative staff. Strong customer service skills.
• Exceptional verbal and written communication skills.

Role Specific Responsibilities

• Maintains effective communication with physicians, staff, and Operations Director.
• Monitors compliance with established standards, practices, and regulatory requirements.
• Oversees activities of business office functions. Visible and present daily rounding for facilitation of patient flow as well as patient and provider satisfaction. Available for immediate and timely response to barriers or obstacles to daily workflows.
• Interacts and collaborates regularly with physicians/providers to provide direction and oversight of effective schedules, efficient clinic work flow and patient flow, establishing and maintaining a cooperative, relationship of trust with providers. Brings significant concerns to the Regional Practice Administrator.
• Responds to patient complaints; analyzes and determines necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc.
• Provides leadership to direct reports in the execution of work plans and long and short term goals. Implements site level infrastructure and changes to supporting processes and systems. Implements and completes site goals.
• Drafts initial requests for capital, operating and staffing budgets.

• Monitors, measures, assesses and improves site performance using patient satisfaction data, SIH reports of budgeted vs. worked hours, RVU reports and EHR reports.
• Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops a staffing plan that meets both customer expectations and financial constraints. Create an environment where employee engagement and feedback facilitates positive change.

Compensation (Commensurate with experience):

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