Senior Human Resources Manager

Job Description

Job Description

ContinuServe is seeking a Senior HR Manager to join our dynamic Not-for-Profit (NFP) HR division, serving mission-driven organizations that create real impact in their communities. If you're a strategic HR leader passionate about driving client impact, supporting teams, and delivering exceptional service in a collaborative environment—this is your next move.

This is a hybrid role based in the Chicago area, with regular onsite support required at client locations throughout the city.

As a  Senior HR Manager within our  Not-for-Profit HR Services Team , you’ll play a vital role in supporting clients across a wide range of human resources functions while partnering closely with internal generalists and HR leadership to ensure seamless service delivery. You'll manage internal workflows, provide hands-on support for client needs, and serve as a trusted HR resource in sectors like education, social services, and other mission-focused environments.
Key Responsibilities
Leadership & Management

• Effectively support the management of all HR functions across client accounts
• Mentor and support HR Generalists; provide coaching and feedback
• Provide advanced support to resolve complex or sensitive HR issues
• Collaborate with AVP and HR Directors on recruitment, retention, and succession planning
• Ensure compliance with evolving state, federal, and local employment laws
• Build and maintain strong client relationships through responsive service, proactive communication, and consistent execution.

Client-Facing & Advisory

• Support client onboarding and service management for new and existing accounts
• Develop and manage client communications, including newsletters and HR updates
• Conduct investigations, manage disciplinary processes, and navigate union interactions
• Interpret employment law and CBAs while advising on best practices

HR Expertise

• Demonstrates strong technical HR expertise across employee relations, performance management, compliance, compensation, leave administration, talent acquisition, and organizational development.
• Provides practical, risk-averse recommendations while balancing compliance with business objectives.
• Maintains current knowledge of employment laws, HR trends, and best practices.

Execution & Operational Excellence

• Successfully manages multiple client priorities while consistently meeting deadlines and service expectations.
• Demonstrates exceptional organizational skills, responsiveness, and attention to detail.
• Leads complex HR projects from planning through implementation with measurable results.
• Utilizes data and key performance metrics to improve service delivery and operational effectiveness.
• Manage client email queues and daily administrative workflow for client sites

• Manage client systems and reporting
• Lead proactive internal audit of client files to ensure best practices are being followed
• Demonstrates strong technology aptitude with the ability to quickly learn, leverage, and optimize HR systems, AI-enabled tools, and emerging technologies to enhance operational efficiency, data-driven decision-making, and client service delivery.
• Refine and document SOPs and workflows internal the client services team and clients.

Accountability and Results

• Demonstrates a commitment to lifelong learning and embraces AI-driven tools and innovation.
• Highly responsive, organized, and deadline-driven, with the ability to effectively manage multiple priorities while delivering high-quality work on time and in a fast-paced environment.
• Champions client retention through proactive relationship management, strategic partnership, and consistent delivery of high-quality HR services.

HR Generalist Support (as needed)

• Partner with Talent Acquisition to fill key client roles
• Function as a generalist when business needs require
• Ensure accurate HRIS updates and policy compliance

Qualifications:

Required Experience

• Broad generalist background across multiple HR functions
• Experience supporting unionized environments and labor relations
• Excellent communication, conflict resolution, and relationship-building skills
• Strong organizational skills and a proactive, solutions-oriented mindset
• Comfort operating in client-facing roles and handling multiple priorities

Preferred Experience

• Familiarity with K-12 education HR and not-for-profit operations
• Knowledge of compliance tied to IL DCFS, IL DHS, SAMHSA, and EEO
• Background in a consulting or outsourced HR environment

Education & Certifications

• Bachelor’s degree in Human Resources, Business Administration, or related field 
• SHRM-CP, SHRM-SCP, PHR, or SPHR (highly preferred)

Work Environment

• Hybrid role based in the Chicago area
• Requires regular onsite support at client sites throughout the city

Compensation & Benefits
Compensation: Starting salary range: $95,000-$120,000 annually, commensurate with experience.

Benefits: Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.

About ContinuServe:

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources and technology services. We have deep category knowledge and personalized service to impact your bottom line daily. We provide strategies that streamline and strengthen your operations in today’s fast-paced environment.

We Are Built for the Pace of Possibility.

ContinuServe is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.

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