Food & Beverage Manager | One World Observatory

Food & Beverage Manager

Location: One World Observatory | New York, NY

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About The Role

The Food and Beverage Manager is responsible for the execution of strategy within the F&B department. They will manage associates, inventory, registers, and customer service in a high-end Caf/Restaurant to maximize profitability, control sales, margins and inventory turns.

About the Project/Venue

One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.

What You'll Do (Key Responsibilities & Outcomes)

• Conduct consistent pre-shift and meetings.
• Maintain professional restaurant image, to include cleanliness, proper uniforms, and appearance standards.
• Maintain positive client relations, anticipate guest needs and ensure guest service in accordance with Legends standards.
• Maintain contact with kitchen, serving staff, host team, and guests to ensure that dining details are handled efficiently, and customers' concerns are addressed in a timely manner.
• Proactively deal with guest queries, advise guests on menus and beverage selections, ensure satisfaction with food and service; respond to complaints in an expeditious manner, and investigate food quality service complaints.
• Ensure all "special occasion" arrangements (e.g., birthdays; anniversaries; honeymoons) are handled flawlessly.
• Ensure financial (i.e., invoices, reporting, payroll) and administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Inspect dining and serving areas to ensure cleanliness and proper setup while adhering to the strictest health standards.
• Perform other duties as assigned by leadership.

Key Leadership Attributes

• Oversee the day-to-day restaurant and bar operations, to include proper scheduling, staff assignments, side-work supervision, inventory management -- including optimizing PAR levels -- and closing procedures.
• Maintain a favorable working relationship with all company associates to foster and promote a cooperative and harmonious work-climate-conducive to maximum employee morale, productivity, and efficiency.
• Work with home department as well as other department leads on training/learning and development (L&D) initiatives.
• Evaluate performance, coordinate schedules of personnel to maintain adequate staffing
• Instruct team members on policies, procedures, duties and activities, and providing beneficial coaching and counseling.
• Ensure a safe associate and guest environment by mitigating risk of accident and/or injury.
• In the event of an injury, complete accident reports promptly and accurately.

What You Bring (Qualifications & Experience)

Education and/or Experience

• A professional degree, or certification, with a minimum of 3-5 years of hands-on culinary experiencebilingual preferred
• Possession of food handler's certification

Skills and Abilities

• Excellent English communication and listening skills, with the ability to follow direction and communicate effectively with team members and guests.
• A welcoming demeanor and strong commitment to exceptional guest and client service.
• Strong knowledge of food and beverage preparation, product quality, service standards, and guest relations.
• Strong attention to detail, organizational, time-management, and problem-solving skills, with the ability to prioritize tasks and work independently.
• A people- and product-focused approach to servant leadership, with the ability to motivate teams, promote inclusion, and collaborate with culinary leadership to meet client expectations.
• Experience in high-volume restaurants, catering venues, or hotels; experience overseeing alcohol sales and working in union and non-union environments preferred.
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
• Ability to follow safety requirements and complete required training.
• Ability to stand and walk for extended periods; frequently reach, bend, stoop, wipe, push, and pull; and occasionally lift, carry, push, or pull up to 50 pounds.

Work Environment & Travel

• This role is based on site in New York, NY
• Requires flexibility to work extended hours including nights, weekends, and holidays based on business needs.

At Legends Global, our people power every success. You'll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you're driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you'll thrive here.

Compensation

Legends Global offers a competitive salary up to $66,950 annually commensurate with experience, skills, and qualifications. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.