Greeter

Greeter Position at RWB Thrift

As a Greeter at RWB Thrift, you will play a vital role in creating a welcoming atmosphere for customers while also contributing to loss prevention efforts. Your primary responsibilities will include greeting and assisting customers as they enter the store, maintaining awareness of activities on the sales floor, and demonstrating best practices for loss prevention. You will ensure that customers follow store policies, such as leaving large bags or backpacks at the counter, and provide exceptional customer service to enhance the shopping experience. Your excellent people skills and awareness of loss prevention strategies will be crucial in maintaining a secure and enjoyable environment for all.

Key Responsibilities

• Greet and welcome customers as they enter the store, providing a friendly and positive first impression
• Maintain awareness of activities on the sales floor to identify and address potential loss prevention issues
• Ensure customers follow store policies by asking them to leave large bags or backpacks at the counter
• Provide assistance to customers by answering questions and directing them to desired areas of the store
• Collaborate with store staff to address any loss prevention concerns and report incidents to the management team
• Maintain a presence at the store entrance to deter theft and promote a secure shopping environment
• Demonstrate excellent people skills and provide exceptional customer service to enhance the shopping experience
• Stay informed about and implement best practices for loss prevention
• Adhere to safety procedures and guidelines to ensure a safe environment for customers and staff
• Fulfill other duties as assigned by the leadership team

Qualifications

• High school diploma or GED preferred
• Strong interpersonal and communication skills with the ability to create a welcoming atmosphere
• Previous experience in customer service or a retail environment is preferred
• Awareness of loss prevention best practices
• Ability to remain vigilant and maintain attention to detail in a fast-paced environment
• Basic understanding of store policies and procedures
• Ability to stand for extended periods and move around the store as needed
• Ability to handle stressful situations calmly and effectively

Physical Requirements

• Ability to safely perform job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine motor skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive tasks: The job involves regular repetitive motions.

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Language Requirements

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Other Requirements

Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.

Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.

Composure: Effective performers maintain emotional control while managing a good deal of responsibility. They keep their composure, even under ambiguous or stressful circumstances. They demonstrate patience, allowing them to approach challenges with a calm and composed demeanor. They are adept at demonstrating emotions appropriate to the situation and continue performing steadily and effectively.

Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure exceptional customer satisfaction, even if they cannot meet the customer's request. They proactively build and maintain positive relationships with customers to continually improve our services.

Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.

Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.

Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.

Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.

Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.

Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.

Professionalism: Effective performers conduct themselves consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

The company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.