Retail Dining FOH Manager

Summary

The Retail Dining FOH Manager will complete all administrative duties and directly supervise all FOH a la carte service staff. The incumbent will be responsible for overseeing FOH Supervisors kitchen inventory and logistic staff in absences of their direct supervisor. The incumbent is responsible for participating in and/or supervising the setup and breakdown of all a la carte establishments and ensuring that the facility is properly cleaned organized and secured at the close of each day.

Duties

• Duties include hiring training and scheduling staff; liaising with the kitchen inventory logistics catering and marketing to ensure day-to-day operations are properly planned organized and executed; creating revenue generating concepts; and providing revenue and labor analysis.
• Accomplishes human resource objectives by recruiting selecting orienting training assigning scheduling coaching counseling and disciplining of employees. Communicating job expectations; planning monitoring appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures; identifying temporary worker requirements; engaging temporary agencies and supervising staff.
• Maintains fiscal year spreadsheets for a la carte operations; ensures a spreadsheet for fiscal year revenue and an itemized sales list for food beverage and alcohol is updated monthly. Achieves a la carte service operational objectives by contributing information and analysis to functional strategic plans and reviews; preparing and completing action plans; implementing production productivity quality completing audits; participating in inventories; determining system improvements; implementing change.
• Maintains safe secure legal and healthy work environment by following and enforcing sanitation quality of food preparation and service standards and procedures; conforming to the regulations of the alcoholic beverage commission.
• Adhere to sanitation safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness procedures such as proper pouring accountability and proper cut off procedures. Must be C.A.R.E Trained.
• Creates calendar of events/specials for a la carte locations as needed; Develops theme nights Holidays parties appreciation specials etc. based on yearly calendar and Yard calendar. Works with Chef to ensure menus are produced in accordance with what is advertised works with inventory team to ensure necessary product is available and coordinates personnel schedules.
• Maintains ambiance by controlling lighting background music linen service glassware dinnerware utensil quality and placement; monitoring customer facing chill boxes merchandisers and condiment counters; monitoring food presentation and service.
• Ensure client satisfaction; identifies current and future customer service requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Investigates and resolves complaints regarding food customer service etc. Acknowledge greet and thank all members and guests in accordance with NABSD Retail Dining and Hospitality client service standards
• Confirms all FOH service staff are in proper uniform presenting a clean and professional image.
• Confirms reservations for The Alley restaurant and special events; ensures all reservation emails and phone calls have been returned and recorded and prepares restaurant seating assignments in accordance with reservations.
• Communicates floor plans to include but not limited to setup of tables chairs linens table settings glassware stanchions etc. and ensures the room/space preparation is accurate.
• Acknowledge greet and thank all members and guests and ensure client satisfaction by communicating with the members/guests throughout the day. Maintains customer satisfaction by investigating and resolving complaints regarding food and beverage quality and/or service.
• Assist FOH/BOH staff and Retail Dining Supervisors (refilling drinks delivering food bussing tables bar support etc.).
• Participate and complete closing procedures by securing the facility in accordance with Standard Operating Procedure (SOP) guidelines and policies.

Requirements

Conditions of employment

• Must be able to obtain and maintain a security clearance requires 18 years of age
• Males born after December 31 1959 must be registered for Selective Service
• Verification of employment eligibility in the United States is required - We are an E-Verify participant
• Probationary period: Full Time and Part Time employees serve a one-year probationary period.
• U.S. Citizenship is required for Tier 3 Positions
• Reference Checks
• Must be able to understand and communicate in English
• Participation in Direct Deposit
• Must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Qualifications

In order to meet the basic requirement of the Retail Dining FOH Manager position NFyou must meet one of the following requirements:
(a) Possess one (1) year of specialized experience in a food service role that equipped you to perform successfully the duties of this position. Specialized experience may include but is not limited to: Front of House Back of House supervisory/managerial duties in the food service industry; OR
(b) five (5) years of education beyond high school; OR
(c) have three (3) years of general work experience.

YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE SKILLS AND ABILITIES (KSAs) FOR THIS POSITION:
1. Experience in a Leadership Supervisory and/or Managerial role. Experience in high-volume restaurant or banquet facility or education in Business Administration Hotel and Restaurant Management or a closely related field is preferred.
2. Experience in customer service with skill in written and oral communication.
3. Ability to multi-task in a high-volume fast-paced setting.
4. Experience remaining organized under short time constraints with established deadlines.
5. Ability to manage and lead a team with little or no supervision.

Additional information

Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education complete a pre-hire health screening etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race color religion sex national origin age disability marital status political affiliation or other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Manager