Student Services Specialist

Student Services Specialist Job ID: 322877 Location: Scottsdale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range: $19.23 - $24.27 hourly, DOE Grade: 109 Work Schedule: Monday - Friday, 8am - 5pm; Summer Hours: Monday - Thursday, 7am-6pm Benefits Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules District‑Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight‑On‑Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer) Job Summary Scottsdale Community College (SCC) is seeking a full‑time Student Services Specialist. The position provides a full range of support services for Admissions, Records, and Registration, including reviewing and responding to requests via in‑person, online, by phone, and other media sources. Services provided include admissions processing, tuition classifications, registration, and other related records processing. The student services specialists are also responsible for other duties such as processing and evaluating transcripts, monitoring reports, and creating and updating department documents as needed. To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs. Essential Functions 35% Provides high‑quality front‑line customer service and support in various Admissions & Records functions by reviewing and responding to student requests in person, by phone, and via email. Guides students through sequential enrollment steps, evaluates documentation to verify course prerequisites, conducts official identity authentication, and determines appropriate tuition classification. Facilitates registration functions, including enrolling and dropping students, and manages both manual and self‑service applications for credit and non‑credit programs. 35% Manages and monitors departmental communication workflows by responding to high‑volume incoming and outgoing Admissions & Records phone calls and email queues. Reviews, authenticates, and processes electronic A&R forms to maintain accurate student records. Generates and issues official institutional correspondence. 20% Evaluates official college transcripts from Arizona institutions to determine course equivalencies and inputs external education data into the student system. Identifies, investigates, and resolves student duplicate accounts to maintain data integrity. Manages the intake of external transcripts and provides general credentials support. 10% Leads special administrative projects and document archiving initiatives, including the coordination of graduation data entry and the secure preparation and mailing of diplomas. Oversees scanning projects and digital imaging to ensure institutional records comply with retention policies, and performs other duties as assigned by Admissions & Records leadership. Supervision This classification may be assigned to lead other regular staff. Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non‑routine matters and deadlines. Minimum Qualifications Associate’s Degree from a regionally accredited institution, and one (1) year full‑time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR an equivalent combination of the conferred degree and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Experience working with a variety of student services tools, including but not limited to online student information systems, student tracking systems, website chat, and Dynamic Forms. Experience with interpreting federal, state, and local laws as they pertain to enrollment services in a college or university setting. Experience working in college/university Admissions, Records and Registration/Enrollment Services office. Experience interpreting and explaining college and/or district policies and procedures related to enrollment services. Experience in a high‑volume, direct customer service setting. One year of full‑time, relevant MCCCD experience within the previous two years. Special Working Conditions All travel‑related expenses to campus during the interview and selection process will be the candidate’s responsibility. May be required to travel to other MCCCD locations. May be required to work evenings and weekends. May require prolonged periods of sitting and viewing a computer screen. May require to lift or carry up to 25 lbs. This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department, and college. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information: Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or Part‑Time. Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Application link: Posting close date: Apply on or before July 12, 2026. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972 states: No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance. The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy. Contact information is available at the provided link for Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at the provided link for Clery Act. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process. MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io. MCCCD is an Equal Opportunity Employer. #J-18808-Ljbffr