Patient Navigator Float - Reno, NV

**Job Title:** Floating Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer Testing **Location:** Reno, Nevada, and surrounding clinic locations **Schedule:** Monday–Friday, 8:00 AM–5:00 PM, based on clinic needs **Employment Type:** Full-Time | In-Person | Floating RoleBilingual in English and Spanish preferred.## About the RoleThe Floating Patient Navigator plays a critical role in guiding patients through the hereditary cancer genetic testing process while providing flexible coverage across multiple clinic locations in the Reno, Nevada area. This position combines patient education, care coordination, phlebotomy, and workflow support to deliver a seamless, compassionate, and high-quality patient experience.As a floating team member, you will travel between designated clinic locations based on staffing needs, patient volume, and operational priorities. You will serve as a trusted resource for patients and partner clinics, helping individuals understand their testing options, navigate next steps, coordinate appointments, and complete the testing process.The ideal candidate is adaptable, organized, and comfortable working independently in different clinical environments. Strong communication skills, reliable transportation, and the ability to adjust to changing schedules and priorities are essential to success in this role.In addition to competitive compensation, this position offers a comprehensive benefits package and stock options within a growing healthcare technology organization.## Key Responsibilities### Floating Clinic Coverage & Flexibility* Provide coverage across designated partner clinic locations in the Reno, Nevada area based on operational needs.* Travel between assigned sites to support staffing coverage, patient volume, and clinic workflows.* Adapt quickly to different clinic environments, teams, schedules, and operational procedures.* Build relationships with clinic staff and providers across multiple locations to ensure consistent service delivery.* Maintain flexibility to respond to changing coverage needs while upholding HALO Dx's standards for patient care and professionalism.### Patient Navigation & Communication* Guide patients through the hereditary cancer genetic testing process from start to finish.* Provide clear, compassionate education about testing, procedures, and next steps.* Serve as a primary point of contact for patients, ensuring they feel informed and supported.* Conduct structured patient consultations to promote clarity, accuracy, and consistency.* Help patients understand testing requirements and address questions or concerns throughout the process.### Clinic Integration & Partner Relationships* Build strong relationships with partner clinic staff, providers, and clinical teams across assigned locations.* Serve as a trusted extension of partner clinics and support the integration of daily workflows.* Learn and follow location-specific procedures while maintaining consistent HALO Dx standards.* Communicate effectively with clinic teams to coordinate patient care and address operational needs.### Workflow Ownership & Follow-Up* Manage patient cases, scheduling, follow-ups, and workflow coordination.* Proactively identify and resolve barriers that may prevent patients from completing testing.* Ensure timely callbacks and consistent communication with patients and clinical partners.* Maintain organized workflows and accurate documentation across assigned locations.* Communicate coverage updates, outstanding patient needs, and workflow concerns to the appropriate team members.### Clinical Support & Specimen Collection* Perform venipuncture and collect blood specimens for genetic testing.* Ensure proper patient identification, specimen labeling, handling, and transport.* Follow established clinical protocols, safety standards, and compliance requirements.* Maintain accurate and timely documentation in electronic medical records (EMR/EHR).* Maintain proficiency in phlebotomy procedures and specimen collection across assigned clinic settings.### Knowledge & Compliance* Develop expertise in genetic testing workflows, insurance processes, and patient eligibility requirements.* Support insurance verification and prior authorization processes as needed.* Maintain HIPAA compliance and ensure accurate data entry.* Confidently address patient questions regarding testing procedures and next steps.* Follow established policies and procedures while supporting consistent operations across multiple locations.### Patient Experience & Problem-Solving* Create a welcoming, professional, and supportive environment for patients at every location.* Respond to patient questions and concerns with empathy and clear communication.* Identify and help resolve scheduling, insurance, and workflow challenges.* Take initiative to address coverage gaps and operational needs within the scope of the role.* Contribute ideas and solutions that improve testing completion and the overall patient experience.## Required Qualifications* Current national phlebotomy certification and strong venipuncture skills.* Minimum of 2 years of clinical experience in a front-office or back-office healthcare setting.* Minimum of 2 years of experience with insurance verification and prior authorizations.* Current Basic Life Support (BLS) certification.* Experience with diagnostic or genetic specimen collection.* Ability and willingness to travel between assigned clinic locations in the Reno, Nevada area.* Reliable transportation and a valid driver's license, as required for travel between locations.* Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.* Strong communication, organization, and problem-solving skills.* Flexibility to adjust to changing clinic coverage needs and work effectively with different clinical teams.## Preferred Qualifications* Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.* Two or more years of experience in an outpatient clinic or patient service center.* Experience in genetics, oncology, women's health, or specialty diagnostics.* Familiarity with EMR/EHR systems and strong documentation skills.* Previous experience providing high-touch, patient-facing healthcare support.* Previous experience in a floating, multi-site, or cross-coverage healthcare role.* Healthcare students and candidates pursuing clinical careers are encouraged to apply.## Why Join HALO Dx?Make a meaningful impact on patients' lives by supporting early detection and access to advanced diagnostic testing. As a Floating Patient Navigator, you will gain experience across multiple clinical environments while helping ensure patients receive consistent, high-quality support wherever they are seen.Enjoy a consistent weekday schedule with no weekends, nights, or holidays, while working in a dynamic role that offers variety, collaboration, and opportunities to grow your clinical and patient navigation skills.**Benefits include:*** Medical, dental, vision, and life insurance.* 401(k) plan.* Paid vacation, holidays, and sick time.* Flexible Spending Account (FSA) and Health Savings Account (HSA).* Disability insurance.* Employee discounts.* Stock options in a growing healthcare technology company.* Ongoing training and opportunities for professional growth and advancement.## Equal Employment OpportunityHALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.## Reasonable Accommodation / ADAHALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process. Applicants who need a reasonable accommodation to apply or perform the essential functions of the role should contact the Human Resources department.## Employment RelationshipEmployment with HALO Precision Diagnostics is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time.**Join HALO Precision Diagnostics and be part of a team transforming healthcare through early detection and personalized, precision-focused care!** #J-18808-Ljbffr