Workplace Experience Ambassador 4

We are looking for an experienced and service-driven Workplace Experience Ambassador 4 to support a client site in Burlington, Massachusetts. This is a Contract position focused on creating a welcoming, hospitality-centered workplace experience through proactive communication, attentive client support, and strong day-to-day coordination. The person in this role will help maintain consistent service standards, build positive relationships with employees and visitors, and contribute to a well-run office environment that reflects care and consistency.Responsibilities:• Deliver a high-quality workplace experience by providing responsive, client-facing support and fostering a detail-oriented, welcoming environment for employees and guests.• Monitor day-to-day soft services through regular site observations, identifying issues early and helping ensure services meet established expectations and performance standards.• Partner closely with facility, engineering, project, and other support teams to coordinate service delivery across the site and promote a seamless client experience.• Support vendor and service partner activities, helping maintain strong working relationships and consistent execution of onsite services.• Anticipate workplace needs, address concerns with urgency, and resolve routine service issues to enhance client satisfaction.• Assist with implementing site experience initiatives and workplace programs that strengthen engagement and elevate service quality.• Track service outcomes, contribute to reporting activities, and help measure performance against operational goals and key metrics.• Uphold company policies, service guidelines, and applicable local regulations while representing the organization consistently at all times.