Distribution Center - Operations Manager

About Leaf Home At Leaf Home, we are powered by people on a single mission to make homeownership easy. Weve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-year recipient of Top Workplaces recognition. From competitive medical benefits to people-focused committees like the Womens Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us. Why Leaf Home We Win Being driven every day to win is who we are People Powered Recognized as a top Ohio and U.S. workplace by Great Place to Work, Energage, and more Family Feel with Enterprise-Level Resources You are important to us, and weve built a culture youll love Support Inclusion, sustainability, and reliability surround everything we do Personal Growth Dedicated to providing resources and encouragement for employee growth Mobility Locations throughout the U.S. and Canada, with continued expansion Position Summary The Manager of Distribution and Fulfillment leads the company's North American distribution network and warehouse operations, overseeing company-owned distribution centers, third-party logistics (3PL) partners, installer pickup locations, and distribution personnel. This role drives operational excellence by optimizing inventory flow, ensuring safety and efficiency, and collaborating with cross-functional teams to deliver materials where and when they are needed to support business growth. Essential Duties and Responsibilities: Lead and oversee distribution and fulfillment operations across the North American network, establishing standardized operating procedures, warehouse and fulfillment standards, and operational controls to ensure accurate order fulfillment, efficient inventory flow, on-time material availability, and exceptional service levels. Develop and execute distribution and fulfillment strategies, KPIs, dashboards, and performance metrics to improve order accuracy, fulfillment cycle time, inventory accuracy, cost efficiency, customer service, and overall network performance. Drive continuous improvement initiatives by analyzing distribution and fulfillment workflows, implementing Lean methodologies, and improving picking, packing, shipping, inventory control, and material replenishment processes to strengthen current and future network capabilities. Manage warehouse and fulfillment infrastructure, including facility conditions, material handling equipment, storage optimization, space utilization, and safety programs to support efficient receiving, storage, fulfillment, and shipping operations. Lead vendor and third-party logistics (3PL) management by developing strategic supplier relationships, monitoring fulfillment performance and service-level agreements (SLAs), conducting performance reviews, and ensuring quality, capacity, redundancy, and cost competitiveness. Develop distribution and fulfillment team capabilities through training, competency development, and operational coaching while providing leadership with guidance and risk assessments related to warehouse operations, inventory management, fulfillment execution, and network performance. Experience and Minimum Qualifications: 5+ years of progressive experience in distribution, warehousing, logistics, or supply chain operations, including responsibility for large-scale or multi-site distribution networks. Proven experience leading and developing high-performing teams, including geographically dispersed employees and cross-functional partnerships. Experience developing and implementing Standard Operating Procedures (SOPs), process improvements, and operational controls. Experience managing third-party logistics (3PL) providers, vendor relationships, and supplier performance. Strong knowledge of warehouse operations, order fulfillment, inventory management, distribution best practices, service-level performance, and operational KPIs. Experience utilizing Warehouse Management Systems (WMS), ERP platforms, inventory management software, and fulfillment technologies to optimize inventory visibility and order execution. Proven ability to manage multiple priorities and thrive in a fast-paced, results-driven environment while balancing strategic initiatives with day-to-day operational execution. Excellent verbal, written, and interpersonal communication skills, with the ability to build relationships and influence stakeholders at all levels of the organization. Strong organizational skills with exceptional attention to detail and a continuous improvement mindset. Demonstrated accountability, sound judgment, and a commitment to safety, operational excellence, and customer service. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities or Certifications: Professional certifications such as APICS/ASCM (CSCP/CLTD), Lean Six Sigma Green or Black Belt, or relevant supply chain or operations certifications. Travel Requirements: Occasional overnight travel is required (1-10%) Overtime/Additional Hours Requirements: Additional and non-standard hours may be required (exempt). Physical Requirements: Normal office environment. Performs indoor work in a climate-controlled environment. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Are We Your Company? Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through: Innovating, Always Providing cutting-edge solutions for employees and customers Partnering with Our Customers Building trusted relationships at the core of everything we do Empowering Employees Creating opportunities for growth and success in a supportive environment Supporting Our Communities Giving back to the places our customers and employees call home What We Offer Industry-leading compensation package Competitive medical, dental, and vision benefits after 60 days Retirement savings plan with company match Paid parental leave and generous paid time off programs On-campus fitness programs and meal delivery services Comprehensive health, wellbeing, financial wellness, and childcare benefits Opportunities for growth and advancement Additional Perks Employee assistance program with 24/7 legal, financial, and counseling support Employee discount marketplace with thousands of savings options Flexible Gym membership Employee resource groups, including VetConnect and the Womens Committee Awards and Recognition Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work Certified . Additional recognitions include: Remodeling 550 list placements Qualified Remodeler Top 500 rankings Smart Culture Awards for employee-focused culture Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition For a full list of awards, visit . Diversity and Equal Opportunity Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law. Americans with Disabilities Act Statement and Contact Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.