Lead Guest Services Team Member

Pilot Company - 8950 Earhart Lane Southwest - Responsibilities: Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions; Complete end-of-shift reports and close out procedures; Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco); Maintain an organized and clean work area; Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management